Service Writer

3 months ago


Edmonton, Canada Barda Equipment Full time

Overview:
We are seeking a skilled and customer-oriented Service Writer to join our team at our dealership in Edmonton. As a Service Writer, you will play a crucial role in providing exceptional customer service and ensuring smooth operations in our equipment repair shop. If you have a passion for construction equipment, excellent communication skills, and a strong mechanical knowledge, we encourage you to apply.

**Duties**:

- Greet customers and provide them with a warm welcome to the dealership
- Listen to customers' concerns and accurately document their machine issues
- Communicate with mechanics to ensure timely and efficient repairs
- Provide customers with detailed estimates for repairs and explain the recommended services
- Answer phone calls and schedule appointments for service
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and repair orders
- Follow up with customers to ensure their satisfaction with the service provided
- More duties as required & experience provides.

**Skills**:

- Excellent customer service skills with the ability to build rapport and establish trust
- Strong sales abilities to effectively communicate the value of recommended services
- Knowledge of dealership operations and compact equipment repair processes
- Proficient in cash handling procedures
- Basic mechanical knowledge to understand vehicle issues and repairs
- Exceptional organizational skills to manage multiple tasks efficiently
- Perfect for a Journeyman Off Road Technician looking to get off the wrenches, maybe do the odd light duty oil changes/repairs.

At our dealership, we offer an Excellent pay rates and opportunities for career advancement. Join our team of dedicated professionals who are passionate about providing top-notch service to our customers.

Note: All positions at our dealership are paid positions, including internships.

**Job Types**: Full-time, Permanent

**Salary**: $25.00-$39.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Store discount
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- service advisor: 2 years (required)
- Customer service: 4 years (required)

Work Location: In person


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