Service Writer

5 months ago


Edmonton, Canada Transx Ltd. Full time

**TRANSX GROUP OF COMPANIES**

Operating for over 50 years; the **TransX Group of Companies** is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

**SUMMARY -**
**_Service Writer_**

**Please note this position is permanent full-time.**

**Shift**:Monday to Friday; 06:00 AM to 04:30 PM.

Reporting to the Shop Manager, the Service Writer's role is to act as a liaison between Maintenance and all TransX customers including the Procurement divisions within Transx. In collaboration with Shop Management and Operations, the Service Writer will initiate services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

The Service Writer’s responsibilities revolve around the needs of the customer as they are the “first point of contact” our customers have with our business. We are looking for a dedicated service writer as they are a vital resource within TransX, the Service Writer is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect. Some responsibilities include filling the customer's needs, coordinating transactions between the facility and the customer, and performing cost and time estimates for those transactions. The Service Writer will track repairs and the causes of problems, schedule the best time for repair, and the appropriate service technician to ensure the customers’ needs are met. A successful Service Writer should possess excellent customer service and communication skills. They should also have the ability to translate customers' non-technical descriptions and relate them to the service technician, be strong relationship builders, proficient schedulers, and have the ability to support the Shop Manager to better build the business.

**KEY ACTIVITIES**

**Planning & Daily Operations**
- Prepare shift plans and ensures the workload is pre-staged, so there is no delay when the technicians report for work
- Coordinate with the Shunter to pre-stage incoming work, so that technician wait times are mínimal, planning is the key here
- Communicate regularly with all TransX customers if repairs are on time and as planned (ECD)
- Notify the shop management/customers of any additional custom requests that are outside the scope of the plan and work with the shop management/customers to re-prioritize the plan or reschedule the request to balance between the in-house versus farmed out works
- Ensure that the wash-bay work is planned such that the daily quotas will be met or exceeded also to assist the shop management in developing retail business
- Ensure that driver or customer check-in sheets are properly filled out to minimize any lag time while waiting on clarity of the issues noted
- Ensure that a back-up plan has been identified in the event of pre-planned work failure to make sure that the workflow is not impacted

**Work Order Management**
- Open required work orders ensuring proper coding and addressing pending repair works (RO’s)
- Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians
- Ensure that all RO’s are created correctly as per company requirements, recording accurate unit mileage or hours
- Ensure that all complaints of the customers are reflected clearly on the work order for technicians to diagnose and report accurately
- Update TMT RO status in real time and notify the customers
- Prep all RO’s in completed status for closing - checking labor lines (SRT), parts lines (shrinkage and gains) and any comments so that RO can be closed in a timely manner
- Elevate all RO’s over the Service Writer’s close threshold to the Shop Supervisor/Operations Manager for closing authorization
- Checking warranties
- Collecting and analyzing customer feedback

**Customer Service**
- Work on the successful delivery of customer service excellence to all TransX customers
- Answering questions about a company's products or services
- Developing strong customer relationships through the successful management of products and service delivery
- Responsible for the efficient service delivery as per the requirements driven by the shop management also to develop new avenues of retail shop business
- Assist in handling customer or Owner Operator complaints and concerns documenting outcomes or additional action items
- Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the custo


  • Service Writer

    4 months ago


    Edmonton, Canada Rocky Mountain Equipment Full time

    **JOB TITLE**:Service Writer **POSITION TYPE**:Permanent, Full-Time **BRANCH: Edmont**on, AB** **REPORTING TO**:Service Sales Manager The Canadian agriculture industry is growing, and you could be part of the momentum with Rocky Mountain Equipment (RME). The largest independent dealer of Case IH and Case Construction equipment in Canada, RME consists of...

  • Service Writer

    5 months ago


    Edmonton, Canada Lake House Marine & Surf Shop (Edmonton) Full time

    Lake House Marine, Western Canada’s newest and fastest growing Marine Dealer, is looking for exceptional individuals to join our team. We are seeking self-motivated, passionate people that are committed to customer satisfaction and providing industry-leading care. Do you want to work in a fast pace dynamic environment? Lake House Marine is looking for a...

  • Service Writer

    1 month ago


    Edmonton, Canada ColdFront Ltd. Full time

    **Position: Service Writer** **Location: Edmonton, AB** **Full/Part Time: Full Time** **Status: Permanent Position** **Work Schedule: Monday to Friday** - **Who is ColdFront?**_ For over 50 years, **ColdFront** has been at the leading edge of climate control products and service to the transportation industry. We proudly provides our services to...

  • Service Writer

    5 months ago


    Edmonton, Canada Impact Coatings Inc Full time

    There is currently a requirement for a new Service Writer to full-fill the customer service and customer/shop liaison duties. Reporting to the Office Manager, the Service Writer will be responsible for but not limited to the following: - Greeting customers bringing in and/or picking up their parts for coating - Reviewing parts with customer to understand...

  • Service Writer

    2 months ago


    Edmonton, Canada ColdFront Ltd. Full time

    **Position: Service Writer** **Location: Edmonton, AB** **Full/Part Time: Full Time** **Status: Permanent Position** **Work Schedule: Monday to Friday** - **Who is ColdFront?**_ For over 50 years, **ColdFront** has been at the leading edge of climate control products and service to the transportation industry. We proudly provides our services to...

  • Service Writer

    5 months ago


    Edmonton, Canada Mach 6 Mechanical Ltd. Full time

    **What we offer**: - We are a family run company that cares for its employees - Employer paid health benefits (dental, vision, insurance accident and serious illness) - Competitive pay - Bonuses - RRSP matching program - Clean and healthy work environment - Annual tool and boot allowance - Potential for advancement - Positive work environment - Long term...

  • Service Writer

    1 month ago


    Edmonton, Alberta, Canada CB Canada Full time

    {"Job Title": "Service Writer", "Job Description": "At CB Canada, we are committed to providing exceptional customer service and a supportive work environment that enables personal and professional growth.About the RoleWe are seeking a highly motivated and organized Service Writer to join our team at Calmont Equipment branch - Bobcat of Edmonton. As a...

  • Service Writer

    1 month ago


    Edmonton, Alberta, Canada CB Canada Full time

    {"Job Title": "Service Writer", "Job Description": "At CB Canada, we are committed to providing exceptional customer service and a supportive work environment that enables personal and professional growth.About the RoleWe are seeking a highly motivated and organized Service Writer to join our team at Calmont Equipment branch - Bobcat of Edmonton. As a...

  • Service Writer

    4 months ago


    Edmonton, Canada Donver Trucking VDM Trucking Full time

    We are currently looking to hire a **Service Writer** to join our team of professionals in ensuring we continue to provide reliable service within our Shop. **Requirements**: - Top notch service skills to a culturally diverse customer base. - Minimum 1 year experience as a service writer in the heavy truck/commercial vehicle industry. - Dispute resolution...

  • Service Writer

    4 months ago


    Edmonton, Canada ABC Muffler & Hitch Full time

    ### Job Summary: We are seeking a skilled Service Writer to join our team at ABC Muffler & Hitch Shop. As a Service Writer, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our automotive repair services. Your primary responsibility will be to assist customers with their vehicle service needs, from...

  • Service Writer

    4 weeks ago


    Edmonton, Alberta, Canada CB Canada Full time

    About the RoleWe are seeking a highly organized and customer-focused Service Writer to join our team at Calmont Equipment. As a Service Writer, you will be the first point of contact for customers and will be responsible for managing the day-to-day administrative and clerical functions of the service department.Key ResponsibilitiesGreet and assist all...

  • Service Writer

    4 weeks ago


    Edmonton, Alberta, Canada CB Canada Full time

    About the RoleWe are seeking a highly organized and customer-focused Service Writer to join our team at Calmont Equipment. As a Service Writer, you will be the first point of contact for customers and will be responsible for managing the day-to-day administrative and clerical functions of the service department.Key ResponsibilitiesGreet and assist all...

  • Service Writer

    5 months ago


    Edmonton, Canada Donver Trucking VDM Trucking Full time

    We are currently looking to hire a **Service Writer** to join our team of professionals in ensuring we continue to provide reliable service within our Shop. **Requirements**: - Top notch service skills to a culturally diverse customer base. - Minimum 1 year experience as a service writer in the heavy truck/commercial vehicle industry. - Dispute resolution...

  • Service Writer

    5 months ago


    Edmonton, Canada TRUCK POINT INC Full time

    Responsibilities: - Greet customers and provide excellent customer service - Listen to customer concerns and accurately document them - Schedule appointments for vehicle repairs and maintenance - Communicate with mechanics to ensure timely completion of work - Provide cost estimates to customers and obtain approval for repairs - Process payments and handle...

  • Service Writer

    4 months ago


    Edmonton, Canada Collective Waste Solutions Full time

    Collective Waste Solutions is looking for an individual to fill in the role of a Service Writer. This position will be based in our Edmonton Operations and will be reporting to the Fleet Manager. **Key Accountabilities**: - Work order records and all documents associated with work orders are captured and used to generate accurate and timely ongoing...

  • Service Writer

    5 months ago


    Edmonton, Canada RMC Group of Companies Full time

    RMC Group of Companies Service Writer RMC Group of Companies is family owned and has been supplying concrete and related services since 1994. RMC Group of Companies is locally owned and operated and is one of Western Canada’s largest independent concrete providers. With such rapid expansion, there is ample opportunity for growth and development for...

  • Service Writer

    4 months ago


    Edmonton, Canada AFD Petroleum Ltd. Full time

    -JOB SUMMARY The Service Writer is responsible for a wide variety of duties which include both fleet status monitoring and reporting as well as scheduling maintenance and record keeping. Responsibilities include, but are not limited to, helping with fleet related maintenance including monitoring DVIR’s and service intervals for all trucks, and trailers,...

  • Service Writer

    5 months ago


    Edmonton, Canada Coppertop Truck Repair Ltd Full time

    **Responsibilities**: - Greet customers and provide courteous and accurate service. - Book service appointments for both shop and service trucks, accurately recording customers’ repair requests and creating a service schedule. - Use shop management software FullBay to open and close work orders, attach approval signatures, create invoices and collect...

  • Service Writer

    4 months ago


    Edmonton, Canada Barda Equipment Full time

    Overview: We are seeking a skilled and customer-oriented Service Writer to join our team at our dealership in Edmonton. As a Service Writer, you will play a crucial role in providing exceptional customer service and ensuring smooth operations in our equipment repair shop. If you have a passion for construction equipment, excellent communication skills, and a...

  • Service Writer

    5 months ago


    Edmonton, Canada Aurum Truck & Trailer Ltd. Full time

    **Aurum Truck & Trailer Ltd. is seeking a full-time Service Writer based in Edmonton, AB.** Aurum Truck & Trailer is a newly constructed truck and trailer maintenance facility with a focus on TC406/407 tanker trailers. Aurum Truck & Trailer is a subsidiary of Chambers Transportation Group Ltd., which is proud to have been named one of Canada’s Best...