Service Writer
2 months ago
At CB Canada, we are committed to providing exceptional customer service and a supportive work environment that enables personal and professional growth.
About the Role
We are seeking a highly motivated and organized Service Writer to join our team at Calmont Equipment branch - Bobcat of Edmonton. As a Service Writer, you will be responsible for managing the day-to-day administrative and clerical functions of the service department.
Key Responsibilities
- Greet and assist all customers that enter the service area.
- Address customer inquiries in person, through email, or on the phone.
- Engage with customers and act as liaison for the service department.
- Contact customers when additional work is required, ensuring that work is authorized.
- Follow up on the status of repairs to ensure units will be ready when promised.
- Advise customers of the status of repairs and any delays when required.
- Work with service personnel to provide accurate quotes on costs of repairs.
- Provide work orders to Shop Foreman for scheduling.
- Review all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for.
- Ensure all work orders are closed in an expeditious manner within monthly and yearly timelines.
Requirements
- High School Diploma or GED.
- Minimum of 2 years Customer Service experience.
- 2 – 5 years prior Service Department technical experience or mechanical background preferred.
- Energetic and friendly with excellent verbal and written communication skills.
- Self-starter with the ability to prioritize and organize workload in a fast-paced environment.
- Excellent attention to detail with the drive to meet tight deadlines.
- Experience with CDK Software considered an asset.
Why You Should Apply
If you are committed to excellent customer service and enjoy working in a fast-paced environment, then this may be the opportunity for you. At CB Canada, we believe in a healthy work-life balance and we are pleased to offer a competitive compensation package, along with a first-class benefits package for the correct individual.
Thank you for your interest in joining our team. Those moving forward in the process will be contacted by a member of our team. Our organization is committed to being fully vaccinated against COVID-19. We require the successful applicant to disclose their vaccination status and provide proof of their full COVID-19 vaccination.
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