Contract Specialist

2 months ago

Markham, Canada Johnson & Johnson Full time

**Contract Specialist**

Johnson & Johnson, through its operating companies, is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. We strive to provide scientifically sound, high-quality products and services to help heal, cure disease and improve the quality of life.

Johnson & Johnson Medical Products (JJMP), a division of Johnson & Johnson Inc., markets and distributes medical device and diagnostic solutions for use in institutional and primary health care settings across Canada. JJMP focuses on providing mínimally invasive treatment options spanning various medical procedures and disease states. Among the products represented by its various business units are: surgical instruments, orthopedic implants, devices for women’s health including breast care, infection prevention and general-purpose sterilizers, hernia solutions, hemostatic products, cardiovascular and neurovascular diagnostics and treatment.

Reporting to Manager, Strategic Contracts, the Contract Specialist is experienced in managing contracts, and is responsible for maintaining a high level of customer satisfaction (internal to JJMT and external accounts) through timely and correct contract processing. This includes accountability for responding to customer inquiries and providing insight into market trends from a procurement perspective. The scope of this position includes all JJMT business unit customers within a geographical region of Canada.

**Major Responsibilities**:

- Lead response process for all types of proposals (RFQ, RFP) received from internal and external customers. Focus is group purchasing organizations, acute care accounts and clinics.
- Lead tender process using project management techniques to ensure kick-off and status reviews identify clear deliverables, roles and timelines.
- Draft, review and negotiate agreements directly with customers for terms and conditions based on commercial and legal input.
- Identify existing responses for common questions/clauses that can be leveraged, develop new/targeted responses and recommend alternate.
- Collaborate with marketing to ensure that contract requirements are met in a consistent, compliant manner with high quality. Demonstrate thorough understanding of JJMT and customer’s legal terms and conditions and highlighting compliance requirements.
- Ensure final documentation is submitted on time, and retained for easy retrieval according to departmental processes.
- Maintain SOX and HCC documentation as required and maintain RFP win/loss award information.
- Perform bid site searches for new tenders, review tender documents and identify information to the commercial team.
- Address contract related inquiries from external customers (RFQs, pricing inquiry etc.), and issue resolution, including proactive follow up on submissions.
- Proactively generate non-routine correspondence to secure additional customer information or resolve queries.
- Innovate and lead contracts related process improvements that will create value for the organization.
- Embrace and use all tools and systems as requested by Management.
- Participate in various initiatives as required by Management.

**QUALIFICATIONS**:
**Job Knowledge Requirements**:

- 1-3 years of relevant work experience managing contracts or equivalent experience;
- Strong project management skills and capability to manage multiple projects simultaneously;
- Excellent communication (verbal & written) and problem solving skills, outstanding customer service orientation;
- Ability to assess risk and escalate appropriately;
- Proactive, self-motivated with the ability to multi-task and effectively manage priorities;
- Flexible, and team-oriented;
- Exceptional attention to detail.
- Excellent command of English and French languages is a must.
- Paralegal degree is highly preferred.
- Post-secondary education.
- Work location: Remote for employees living outside the GTA.
- Able to travel 10-20% if needed, including joining us in Markham office for meetings / teams events.
- Office-based employees are based in Markham, Ontario, Canada, in a hybrid model of combined remote and onsite presence.
- Office deskwork, requiring sitting, using the phone and computer.
- The position requires motion related to sitting, typing, looking at a computer screen.

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

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