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Clinical Administrative Assistant/medical Office

1 month ago

Sherwood Park, Canada Sherwood Park Primary Care Network Full time

**The Sherwood Park - Strathcona County Primary Care Network is a group of health care professionals and administrative staff who work with you and your Doctor to help you live well.**

Our caring team provides education and support for managing chronic diseases and mental health concerns, while providing access to specialists and services all within your local community.

**We are currently looking for an experienced Clinical Administrative Assistant/Medical Office Assistant to join our team.** This is an exciting opportunity to work as part of an administrative team to provide professional, caring appointment bookings for patients. If you have the qualifications listed below, please submit your resume along with a cover letter for consideration.
- **Temporary part-time position (0.8 FTE)**:

- **Shifts: Mon, Thur, Fri 8 AM - 4:15 PM, Tue 12 PM - 8:15 PM**:

- **This position will be scheduled to work in Fort Saskatchewan location**

***

Reporting to the Manager - Office Administration, the Clinical Administrative Assistant is part of the clinical administration team that is responsible for the effective and timely scheduling of patients referred to the SPPCN’s clinicians, allied health professionals and patient programs. Following specific procedures, this position must communicate effectively with patients throughout the scheduling process, rooming patients, taking vitals, preparing rooms and is responsible for follow-up where necessary. As a first point of contact of the SPPCN offices and by phone, the Clinical Administrative Assistant is integral to providing professional, efficient services to patients and physician offices, while adhering to health record and privacy guidelines and legislation.

**KEY RESPONSIBILITIES**

Include, but are not limited to the following:
**Office/Clinical Administration**
- Responsible for front office reception to greet and direct patients and visitors appropriately to staff or appointments, as well as field inquiries from public or stakeholders and direct as necessary
- Field staff and patient questions/inquiries
- Responsible for proof reading and completing various clinical letters to ensure accuracy of patient and other information
- Scan information and documents to EMR, enters data or sends to patients
- Responsible for various office/building tasks: Opening - closing procedures, equipment check, training room set up/take down Conduct regularly scheduled equipment checks (daily AED, fridge temperature verification and recording)
- Maintain confidential medical records
- Patient check-in and Patient bookings
- Escort patient to exam room and take vital signs (height/weights/bp)
- Clean, restock & set-up patient rooms
- Monitor and request office supplies or inventory, as needed

**Communication/Clinic Liaison**
- May obtain pre-appointment documentation from patient, community stakeholders or physician offices
- Monitors/tracks clinical response letters to physician offices are completed as per CPSA
- Provide support multi-disciplinary team members

**Indexing/Referral Processing**
- Responsible for following procedures for indexing, reviewing physician referrals and directing where needed in order to schedule and complete the referral process including:

- Identifying appropriate triage process for various clinicians, programs and groups
- Process self-referrals for patients as requested

**Scheduling Processed Referrals**
- Conducts additional processes where appropriate (ie. check AHC number validity)
- Maintains schedules for clinicians, books appointments, monitors cancellations, internal referrals, worklists and/or wait lists and follows up where necessary
- Set up zoom links/meetings for virtual appointments for patients in-clinic where necessary

**EDUCATION & EXPERIENCE**
- Medical Office Assistant (MOA) Certificate
- Three years direct experience preferred
- Medical Terminology training an asset
- Experience with medical terminology or medical offices preferred
- Equivalent education and experience may be considered
- Experience with HealthQuest EMR and NetCARE (or similar EMR) required

**SKILLS & ABILITIES**
- Excellent accuracy and attention to detail
- Ability to deal compassionately and effectively with difficult behaviors sometimes exhibited by patients in distress
- Flexible and able to adapt to the demands of the position as priorities change
- Adheres with patient and health care confidentiality and privacy requirements/legislation
- High level verbal, written and interpersonal skills in order to communicate with a broad cross section of patients and stakeholders
- Comfortable with regular interruptions
- Excellent computer skills
- Must work within a team to meet the needs of patients and stakeholders
- Strong organizational skills and ability to manage multiple tasks

**PERSONAL ATTRIBUTES AND COMPETENCIES**:

- Enthusiastic and positive, can-do attitude
- Able and willing, in an unstructured environment, to be flexible, creative and juggle