Guest Services Agent

3 months ago

Bonnyville, Canada Best Western Bonnyville Inn & Suites Full time

**We are currently seeking a new team member to join us part-time at the award winning Best Western Bonnyville Inn & Suites.**

Best Western has been serving guests for 75 years. You know our brand. Perhaps you've even been our guest. If so, then you know we treat our guests like family. What you may not know is that we treat our team members like family, too. When you join the Best Western team, you work among the best in the hotel industry. Our company is thriving, growing and creating new business every day. Our strength is the creativity of our people who partner to provide superior customer care to make every guest interaction memorable. We strive to make our working environment comfortable and welcoming so that our team members feel as valued as our guests. _There's room on our team._

**Job Summary**:Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

**Job Duties**:

- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Knows daily activities and meetings taking place in the hotel.
- Manages and resolves all guest requests or concerns in a professional and courteous manner
- Performs other duties as assigned.

**Qualifications**:

- High school diploma or equivalent.
- Previous hotel-related experience an asset.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit and cash handling policies and procedures.
- Able to properly secure guest information.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment. **Knowledge of proper telephone etiquette.**
- **Ability to work a flexible schedule, including weekends and holidays.**

Must be eligible to work in Canada.

**The hotel is unable to assist with obtaining work authorization.**

**Salary**: From $16.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

  • Guest Services Representative

    3 weeks ago

    Bonnyville, Canada MBH Bonnyville Lodging Ltd Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Hotel Front Desk Clerk at MBH Bonnyville Lodging Ltd. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Registration:...

  • Guest Services Representative

    1 month ago

    Bonnyville, Canada MBH Bonnyville Lodging Ltd Full time

    Position OverviewThe role of a Front Office Associate at MBH Bonnyville Lodging Ltd involves a variety of responsibilities aimed at ensuring a pleasant experience for our guests.QualificationsEducation: Completion of secondary (high) school graduation certificate is required.Experience: Previous experience is not necessary as training will be provided.Work...

  • Guest Services Representative

    1 month ago

    Bonnyville, Canada MBH Bonnyville Lodging Ltd Full time

    Position OverviewThe role of a Front Office Associate at MBH Bonnyville Lodging Ltd is essential in providing a welcoming atmosphere for guests. This position requires a commitment to excellent customer service and attention to detail.QualificationsEducation: Secondary (high) school graduation certificateExperience: Will trainWork EnvironmentOur...

  • Guest Services Associate

    1 month ago

    Bonnyville, Canada MBH Bonnyville Lodging Ltd Full time

    Position OverviewThe role of a Front Office Coordinator at MBH Bonnyville Lodging Ltd involves providing exceptional service to our guests while managing various front desk operations.QualificationsEducation: Completion of secondary (high) school graduation certificate is required.Experience: No prior experience is necessary as training will be provided.Work...

  • Hotel Night Auditor/ Front Desk Agent

    3 months ago

    Bonnyville, Canada Bonnyville Neighbourhood Inn Full time

    Position Summary: The Hotel Night Auditor/ Front Desk Agent is a front line professional that ensures a positive overall impression of the property as well as assists with all aspects of guest services. In addition to reconciling daily transactions, they assist guests in an efficient, courteous and professional manner that maintains high standards of service...

  • Kinosoo Ridge

    2 weeks ago

    Bonnyville, Canada Kinosoo Ridge Snow Resort Full time

    **Function**: The Guest Relations & Sales Attendant will be responsible for meeting, greeting, and assisting guests by answering inquiries, selling tickets, and marketing the products, services, and programs of Kinosoo Ridge Resort. **Duties & Responsibilities**: - Assist in developing guest relations in a professional manner, while providing quality...

  • Agent de service postal

    5 days ago

    Bonnyville, Canada Canada Post Full time

    Description de l'emploiSi vous avez de l'ambition, du talent et de la motivation, Postes Canada est la place idéale pour vous. Nous sommes à la recherche d'un agent de service postal qui adopte une approche axée sur le client lorsqu'il assure le service au comptoir pour la clientèle.Responsabilités professionnellesVendre des produits et...

  • Agent de service postal

    5 days ago

    Bonnyville, Canada Canada Post Full time

    Description de l'emploiSi vous avez de l'ambition, du talent et de la motivation, Postes Canada est la place idéale pour vous. Nous sommes à la recherche d'un agent de service postal qui adopte une approche axée sur le client lorsqu'il assure le service au comptoir pour la clientèle.Responsabilités professionnellesVendre des produits et...

  • Agent de service postal

    2 weeks ago

    Bonnyville, Canada Canada Post Full time

    Description de l'emploiPostes Canada est à la recherche d'un agent de service postal dynamique et client-orienté pour rejoindre son équipe. Si vous êtes motivé, talentueux et passionné par le service à la clientèle, nous voulons vous rencontrer.ResponsabilitésVendre des produits et des services postaux aux entreprises et à la...

  • Agent de service postal

    2 weeks ago

    Bonnyville, Canada Canada Post Full time

    Description de l'emploiPostes Canada est à la recherche d'un agent de service postal dynamique et client-orienté pour rejoindre son équipe. Si vous êtes motivé, talentueux et passionné par le service à la clientèle, nous voulons vous rencontrer.ResponsabilitésVendre des produits et des services postaux aux entreprises et à la...

  • Receptionist for Hospitality Services

    1 month ago

    Bonnyville, Canada MBH Bonnyville Lodging Ltd Full time

    Position OverviewThe role of a Guest Services Associate at MBH Bonnyville Lodging Ltd is essential in ensuring a welcoming atmosphere for our guests. This position involves various responsibilities aimed at providing excellent customer service and maintaining the smooth operation of the front desk.QualificationsEducation: Completion of secondary (high)...

  • Front Desk Agent

    3 months ago

    Bonnyville, Canada Days Inn Bonnyville Full time

    Must be able to work flexible shifts preferable afternoons / evening. - Able to work unsupervised. - Able to multi-task - Handle guest check-ins and check-outs appropriately - Operate hotel switchboard, take calls and provide information and transfer calls - Compute bills and take payments - Ask for identification and ensure that the provided credentials are...

  • Food Service Associate

    3 weeks ago

    Bonnyville, Canada SRA Bonnyville Restaurants Ltd Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Food Service Associate to join our team at SRA Bonnyville Restaurants Ltd. As a Food Service Associate, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience.Key ResponsibilitiesGuest ServicePresent menus to guests and make...

  • Host - Customer Service Representative

    3 weeks ago

    Bonnyville, Canada Boston Pizza International Inc Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Host to join our team at Boston Pizza International Inc. As a Host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.Key ResponsibilitiesProvide exceptional customer service, ensuring a warm and welcoming experience for all guests.Manage...

  • Receptionist for Hospitality Services

    1 month ago

    Bonnyville, Canada MBH Bonnyville Lodging Ltd Full time

    Position OverviewThe role of a Front Office Coordinator at MBH Bonnyville Lodging Ltd involves a variety of responsibilities aimed at ensuring a seamless experience for our guests.Educational RequirementsCompletion of secondary (high) school graduation certificate is required.Work EnvironmentWork is conducted in a hotel, motel, or resort setting.Key...

  • Food Service Counter Attendant

    3 weeks ago

    Bonnyville, Canada Lakeland Grill Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Food Service Counter Attendant to join our team at Lakeland Grill. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Key ResponsibilitiesFood Preparation and ServicePrepare...

  • Food Service Counter Attendant

    3 weeks ago

    Bonnyville, Canada Lakeland Grill Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Food Service Counter Attendant to join our team at Lakeland Grill. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Key ResponsibilitiesFood Preparation and ServicePrepare...

  • Food Service Associate

    6 days ago

    Bonnyville, Canada SRA Bonnyville Restaurants Ltd Full time

    Job SummaryWe are seeking a skilled Food and Beverage Server to join our team at SRA Bonnyville Restaurants Ltd. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests.Key ResponsibilitiesTake orders and relay to kitchen and bar staffServe food and...

  • Food Service Associate

    5 days ago

    Bonnyville, Canada SRA Bonnyville Restaurants Ltd Full time

    Job SummaryWe are seeking a skilled Food and Beverage Server to join our team at SRA Bonnyville Restaurants Ltd. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests.Key ResponsibilitiesTake orders and relay to kitchen and bar staffServe food and...

  • Food Service Associate

    3 weeks ago

    Bonnyville, Canada SRA Bonnyville Restaurants Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused Food Service Associate to join our team at SRA Bonnyville Restaurants Ltd. As a Food Service Associate, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesCustomer Service: Greet patrons, present...