Claims Associate

4 months ago

Toronto, Canada Turo Full time

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

**About the team**:
We are looking for a customer focused Summer Student - Claims Associate to join our team in Toronto. We will train you on the claims process and how to review and assess damage claims filed by Turo hosts and guests. This is an exciting opportunity to join a terrific team with a high-energy work environment. You will make an impact on a challenging part of the business as we expand to new provinces across Canada. If you are looking to make a real impact on a business, come join our team

**What you will do**:

- Deliver an empathetic, best-in-class claims experience to Turo hosts and guests
- Coordinate claims processing with Turo's third party vendors
- Actively contribute to continuous improvement in Turo's processes for claims handling, strive to make Turo's organization a leader in customer service and cost management
- Be an active contributor to Turo's claims department and a revolutionary culture pioneer

**Your profile**:

- Second or third-year university students from all academic backgrounds who are interested in gaining hands-on experience in the claims and the peer-to-peer car sharing marketplace, as well as developing their professional skills
- Proficiency in customer-facing communication, multitasking, and strong time management skills
- Eagerness for success and growth
- Stellar customer centricity
- Ability to prioritize and organize daily tasks as assigned
- Excellent follow-through, attention to detail, and with mínimal need for supervision
- Must be a team player, with positive attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humour, and a commitment to the mission
- Proficiency with technology: Google Docs, MS Office, internet, mobile systems. Mac expertise is a plus.
- Reside in the Toronto, Ontario, Canada area. We are currently in a Hybrid work environment.
- Fluency in French would be a plus, but not required

**Schedule**:

- Monday to Friday, 9:00 AM-5:00 PM
- Training will be in office for the first 5 weeks
- Work from home Mondays and Friday's after training is complete
- May - August

**Benefits**:

- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- $2,000 Learning & Development stipend to invest in your professional development
- $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
- $100 USD Monthly Turo travel credit
- Cell phone, internet and Fringe benefit stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
- Annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world's largest car sharing marketplace, we are also growing the team quickly - join us Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

**About Turo**

Turo is the world's largest car sharing marketplace where you can book the perfect car for wherever you're going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

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