Claims Associate

7 days ago


Toronto, Ontario, Canada Walmart Canada Full time
Job Summary

We are seeking a highly organized and detail-oriented Claims Associate to join our team at Walmart Canada. As a Claims Associate, you will play a critical role in ensuring that our inventory is properly managed and that our customers receive exceptional service.

Key Responsibilities
  • Assist in shrink prevention by scanning damaged and stolen merchandise in a timely manner.
  • Maintain up-to-date returns, vendor return requests, recalls, paperwork, packing, and shipping, ensuring timely completion and adherence to company guidelines.
  • Handle SORT and Global Donation Merchandise.
  • Ensure safety practices are followed, including proper disposal of chemicals, maintaining a clean claims area, and adhering to ladder usage and lifting techniques.
  • Monitor merchandise returns through claims and protect assets by ensuring proper process and handling to minimize charge backs.
  • Record and monitor returns and shrink wins within the store.
  • Maintain up-to-date knowledge of company policies, guidelines, and processes regarding damaged and recalled merchandise.
  • Ensure the Return Manual is followed, keeping claims current, minimizing charge backs, and completing Vendor Return Request Forms for claims over 45 days old.
  • Complete GM CVP tasks.
  • Provide support to Office Support Associate and Direct Store Delivery Associate as required.
Requirements

To be successful in this role, you will need to have a strong attention to detail, excellent organizational skills, and the ability to work effectively in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.

What We Offer

As a Claims Associate at Walmart Canada, you will have the opportunity to work in a dynamic and supportive team environment. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.


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