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Claims Associate
2 months ago
We are seeking a highly organized and detail-oriented Claims Associate to join our team at Walmart Canada. As a Claims Associate, you will play a critical role in ensuring that our inventory is accurately tracked and that our customers receive exceptional service.
Key Responsibilities- Shrink Prevention: Assist in preventing shrink by scanning all damaged and stolen merchandise in a timely manner.
- Return Processing: Maintain all up-to-date returns, vendor return requests (RA), recalls, paperwork, packing, and shipping, ensuring they are completed in a timely manner and within any deadlines as per Company guidelines.
- Merchandise Handling: Handle all SORT and Global Donation Merchandise, ensuring that it is properly processed and stored.
- Safety and Security: Ensure that safety practices are being followed continuously, including proper disposal of chemicals, maintaining a clean and hazard-free claims area, and proper ladder usage and lifting techniques.
- Return Monitoring: Monitor merchandise being returned through claims and protect assets by ascertaining proper process and handling in regard to shrink, in order to keep charge backs to a minimum. Record and monitor returns and shrink wins within the store.
- Knowledge and Compliance: Maintain up-to-date knowledge about Company policies, guidelines, and processes regarding the handling of damaged and recalled merchandise, and ensure that all New Store Programs and systems are implemented and followed on a continuous basis.
- Return Manual: Ensure that the Return Manual is being followed through keeping claims current, keeping charge backs to a minimum, and ensuring Vendor Return Request Forms are completed for all claims over 45 days old.
- GM CVP: Complete all GM CVP (Customer Value Program) requirements.
- Support and Direction: Provide support to Office Support Associate (OSA) and Directs Store Delivery Associate as required.
Outlined below are the required minimum qualifications for this position.
Preferred QualificationsOutlined below are the optional preferred qualifications for this position.
Walmart Canada is an equal opportunity employer and will accommodate the disability-related needs of applicants and associates as required by law.
