Radl-regional Admin Leader

4 months ago

Halifax, Canada Lifemark Health Group Full time

**Regional Administrative Manager**

**Atlantic**

**Schedule**:Monday - Friday
**Status**:Permanent full-time

As Canada’s largest physiotherapy company, Lifemark is passionate about enriching the health of Canadians through movement.

Are you currently employed in an office management or a similar position within a physiotherapy/rehabilitation clinic setting? Are you seeking opportunities for career progression? Are your exceptional leadership abilities acknowledged? If so, this position could be perfect for you. Join our team in a dynamic multidisciplinary environment, where we serve a diverse range of established program funders and support a team of enthusiastic administrators.

As the Regional Administrative Leader, you are required to implement programs and processes, communicate information, and coordinate administrative support services within a designated group of clinics. The RAL will assist with the hiring process for administrative staff within Clinic Operations and training and onboarding for new hires or new initiatives. This role works closely with the regional clinic operations management team. It provides support to the Regional Directors and Clinic Directors by assisting in tracking metrics of the administrative roles.

**Your Day-to-Day**
- Support Provincial Lead and Regional Directors with operational initiatives
- Implement, evaluate, improve, and standardize administrative processes
- Monitor key administrative deliverables such as AR management and Corporate office reporting are being met and implement initiatives to support clinics to achieve targets
- Act as a liaison between clinics and the Corporate office
- Support administrative staff with training and development
- Monitor administrative metrics at the clinic, including WIP, collections, quality, and intake, and follow up with administrative staff at the clinic when issues are identified
- Communicate administrative and customer service changes to administrative staff in the region
- Assist with administrative coverage as needed to ensure adequate coverage and business continuity, including floater roles
- Identify and communicate performance concerns of administrative staff with the RD and CD
- Assist the CD with administrative performance evaluations, if applicable
- Attend regional meetings as required
- Other administrative tasks as assigned by the Administrative Manager
- Deliver orientation and training materials and programs for administrative staff as required
- Staff development and utilization: identify strong administrative staff and develop them for growth opportunities (e.g., to become CCM, RAL, SS)
- Lead LPS conversions when required
- Coordinate new acquisition transition tasks when required (with the Transition team)
- Host regular meetings for administrative staff

**What You Bring to the Team**:

- Existing Care Coordinator Manager/Senior Administrator, or relevant experience
- Demonstrated leadership in clinic/region/company
- Experience with training and developing others
- Strong presentation skills basic to intermediate Excel skills and mathematical ability
- Strong, professional verbal and written communication skills
- Detail-oriented and demonstrated initiative, and problem-solving ability
- Excellent interpersonal skills and the ability to work cooperatively with others
- Demonstrated commitment to post-graduate professional development

**Why Lifemark**:
We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun We go the extra kilometer by offering our employees:

- Flexibility to work a variety of hours as an independent contractor or employee
- Competitive salary with a benefits package
- Annual continuing education allowance with a variety of internal training opportunities
- Collaborative, multidisciplinary work environment
- Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab
- Pathways for clinical leadership
- National Partner of Special Olympics Canada
- GoodLife Fitness discount

CO-AT-AW

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