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Account Manager

4 months ago

Barrie, Canada Securiguard Full time

Do you enjoy managing multiple operations? Do you enjoy working in a team environment and working in the Field? Can you manage people with empathy, honesty, and respect? If so, this may be the role for you

Securiguard is currently hiring for a full time **Account Manager **to support our security operations in the Barrie Ontario Region.

Our **Account Managers **make our client's feel safe by managing the day-to-day security operations of their assigned accounts, including the management and professional development of security personnel, maintaining security post orders, and operating manuals, and maintaining effective relationships with both clients and employees. This role is responsible for meeting or exceeding financial and operational goals and providing quality customer service.

**The Day to Day**
- Supervise the day-to-day security operations of an assigned client site.
- Ensure the client site is staffed with trained and qualified security professionals to protect people and property
- Build, improve, and maintain effective relationships with both client and employees.
- Participate in on-site visits, client meetings & inspections.
- Liaise and provide front-line support to Supervisors, Front line Staff and other Assigned staff when and where needed.
- Working with all levels in the organization to ensure operational efficiencies (ranging from scheduling to recruitment & training).
- Maintain Security Operations Manuals/post orders and all site directives with updates annually.
- Lead and administer a strong Customer Service experience; represent Securiguard with courtesy and accountability.

**Here's what you need**:

- Minimum 2-3 years previous experience as a Security Manager/Operations role.
- Must possess, or be able to obtain, a valid security license
- Must have proficiency in Microsoft Office and comfortable learning in-house programs.
- Strong desire to manage multiple operations within assigned accounts and ensure key performance indicators (KPI's) are met.
- Excellent Time Management and Multitasking skills.
- Security/Service professional with a proven management experience within the security industry, the public sector or armed services is an asset.
- Strong customer service, etiquette and business acumen.

**Knowledge**:

- Legislation - Relevant government and security legislation in Ontario
- Security Operations - security systems (CCTV/Access Control), Incident Reporting set-up and installation
- Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control

**Employee perks we offer**:

- Award winning corporate culture -2021 winners of Canada's Most Admired Culture.
- Team Building events.
- Extended Health and Dental Benefits.
- Employee Assistance Program through TELUS Babylon.
- Telemedical access to doctors, therapists, and dietitian.

**Who we are**:
At **Securiguard **we believe in living and acting by our values: R.E.A.C.H.

**Respect - Empathy - Accountability - Courtesy &
- Honesty**

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.