Cash Management Officer Iii

6 months ago

Hamilton, Canada TD Bank Full time

**Cash Management Officer III - National Real Estate Group**:

- 431533BR

**Job Category - Primary**
- Commercial Banking

**Work Location**
- 100 King Street W Hamilton Corporate

**Employment Type**
- Regular

**City**
- Hamilton

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**
- The National Real Estate Group (NREG) is a highly specialized segment within Business Banking primarily focused on providing financing for the development and/or construction of real estate.

**Job Details**
- The Cash Management Services Officer (CMSO) is a dedicated resource for deposit and cash management administrative matters. This position is accountable to deliver legendary customer experience while supporting the team in attaining the business unit’s goals.
- The Cash Management Services Officer (CMSO) is a dedicated resource for deposit and cash management administrative matters. This position is accountable to deliver legendary customer experience while supporting the team in attaining the business unit’s goals.
- Job Accountabilities:

- Shareholder- Identify additional business opportunities for existing customers and advise the MCM, Directors, etc. as appropriate.
- Respond to opportunities to cross-sell products and services to customers.
- Develop and maintain understanding of pricing models/concepts such as Pricing Options Worksheet (POW).
- Through the use of the Pricing & Opportunity Reports, identify accounts to be analyzed. Where required, recommend appropriate action to

MCM such as pricing changes, interest rates, and product opportunities and upgrades.- Assist in the preparation of presentations and proposals to clients/prospects for the Directors and MCM.

Credit & Operational Risk- Prepare, follow-up and track appropriate documentation to support implementation of deposit and cash management products and services in

accordance with the Deposits and Cash Management Policies and Procedures.- Conduct on going reviews of Cash Management documentation files to ensure they are complete, up to date and compliant with audit

requirements.- Contribute to a satisfactory annual audit.
- Be knowledgeable of and comply with Bank and Industry Codes of Conduct. Customer
- Contribute to the Unit’s CEI improvement activities.
- Follow best practice service standards.
- Maintain a working knowledge and understanding of deposit and cash management banking products and services.
- Develop a network of contacts within TD in order to improve knowledge and ability to service customers.
- Act as first point of contact for ongoing customer cash management & administrative questions and concerns, resolving them where possible,

and communicating to MCM, Directors, etc. as appropriate.- Support by training clients in the use of Cash Management Services (telephone and/or at their offices)
- Assist cash management & credit teams in the resolution of customer concerns.
- “Deliver the Bank” by recommending, introducing and referring appropriate TD Partners and Products to clients Team
- Be an integral part of the Unit by being an effective team player.
- Take responsibility for own developmental needs.
- Provide recommendations for process improvements

**Job Requirements**
- Strong oral and written communications skills are essential
- Position requires an individual who is passionate about providing superior customer service and enjoys engaging in client-focused conversations
- Should be resourceful, have strong organizational skills and work successfully with mínimal supervision in a fast paced, high volume environment
- Must possess the ability to multitask
- Will work closely in a team environment in order to meet individual and team driven benchmarks
- Should be conscientious and detail oriented in order to mitigate any risk to the bank
- Must demonstrate the ability to be resourceful and proactive in their approach to Partner Problem Resolution and overall position responsibilities
- Solid knowledge of Microsoft Office required
- Customer service and banking experience are an asset
- Ability to take ownership of a situation

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four

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