Guest Service Agent
3 days ago
At the Holiday Inn North Battleford our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the InterContinental Hotel Group (IHG) brand you're more than just a job title. We are looking for exceptional people to provide outstanding service to our guests.
We are currently looking for a Guest Service Agent to be the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassures guests they've made the right choice to stay with us. To deliver a great guest experience a Guest Service Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
**Responsibilities**:
- Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members as well as returning guests
- Check guests in, issue room keys, provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Routinely book guest reservations for individuals and/or groups
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
- Ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight)
Other:
Calm, organized work ethic with the ability to prioritize and meet deadlines
Strong communication skills are essential when interacting with guests and employees
Strong math skills are used frequently when handling cash or credit
The ability to work a flexible scheduling including nights, weekends, and/or holidays
**Job Types**: Part-time, Full-time
Part-time hours: 15 per week
**Salary**: $12.33-$20.29 per hour
**Benefits**:
- Flexible schedule
- On-site parking
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekend availability
Supplemental pay types:
- Overtime pay
**Experience**:
- Customer service: 1 year (preferred)
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