Program Manager, Continuous Quality Improvement

2 weeks ago

Edmonton, Canada College of Physicians & Surgeons of Alberta Full time

The **Program Manager, Continuous Quality Improvement (CQI)**, is a pivotal role that will foster a culture of continuous quality improvement within CPSA. In this role, you will be responsible for steering and organizing activities related to process enhancement, change management, and service evolution across CPSA. You will provide direction and leadership to ensure that process improvement efforts are aligned with the strategic objectives of CPSA.

**KEY RESPONSIBILITIES**
- ** Continuous Improvement**:

- Responsible for the development and implementation of the methodology, practices and standardized language of continuous improvement for CPSA.
- Work in collaboration with department teams to understand problems, define opportunities, design and implement process improvements, and test cycles of change.
- Utilize lean methodologies and tools to drive improvements.
- Conduct and support thorough analysis of current CPSA processes and workflows to identify inefficiencies and areas for improvement.
- **
Change Management**:

- Lead change management efforts associated with process improvements; address resistance to change and facilitate smooth transitions.
- Effectively communicate changes to CPSA team members and partners.
- **
Data Analysis and Performance Metrics**:

- Support teams with identifying key performance indicators (KPIs) to measure effectiveness of processes.
- Collect and analyze data to support CPSA operational improvements.
- Work with analytics team to monitor performance metrics and use data-driven insights to identify areas for optimization.
- **
Training and Coaching**:

- Provide training and coaching to CPSA team members on continuous improvement methodologies.
- Empower team members to identify opportunities for improvement and implement solutions.
- Foster a culture of continuous learning and improvement within CPSA.

**For additional role specifics, please see the position profile attachment located at the bottom of this posting.**

**QUALIFICATIONS**

**Education**:

- Bachelor's degree in business administration, management, operations or a related field.
- Master's degree is preferred but not required.
- Certification in process improvement methodologies (i.e., Lean, Six Sigma) and certification in change management practices (i.e. ProSci) is required.
- Equivalencies in education and experience will be considered.

**Experience**:

- Requirement for 8-12 years of experience in process improvement, with at least 3 years specifically in a business or healthcare environment.

**Skills**:

- Strong analytical skills and ability to interpret data to drive decision-making.
- Exceptional communication and interpersonal skills, with ability to effectively build relationships and collaborate with cross-functional teams.
- Proven ability to facilitate workshops, training sessions, and Kaizen events.
- Proficiency in process mapping and analysis tools such as Microsoft Visio, Miro, Lucidchart or similar software.
- Expertise in negotiation, facilitation, and conflict resolution techniques, essential for navigating complex organizational dynamics.

**SALARY**
The salary for this position is $112,046 and includes a comprehensive benefit package and pension plan.
- CPSA acknowledges we are on traditional lands of First Nations and Métis People. Through our work, we strive to respect, honour, and celebrate histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada._

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