Samsung Customer Experience Host

4 weeks ago

Burnaby, Canada OSL Retail Services Inc Full time

Overview:
**Do you have a passion for tech and creating unforgettable experiences?**
Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, and its stores are designed to help customers see the endless benefits of a smart, connected, sustainable lifestyle.

**The Company**:
**OSL (Outsourced Sales Leadership)** was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.

It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

**A day in the life of a Samsung Experience Host**:

- The Customer Experience Host is the first introduction to our store experience. They set the tone for the exceptional customer service SES is known for.
- You will welcome customers into the store, and promptly connect them to the right person to deliver an exceptional service or support experience.
- Represent Samsung as a brand ambassador by maintaining advanced knowledge of all Samsung products and services.
- Demonstrate excellence in customer service and ability to build relationships by uncovering customer needs through skilled probing, empathy, and business savvy.
- Create an unparalleled customer journey by utilizing our store design to create the right touchpoint for a customer based on their need.
- Assist in regular maintenance of the store.
- Proactively manage the queue of customers waiting for help, ensuring all customers are being helped in a timely manner.
- Demonstrate personal interest in customer care and encouraging brand loyalty and excited clients.

**Does this sound like you?**
- Minimum 2 yr retail experience, ideally with luxury or hospitality brands.
- Must have high level of interpersonal, communication and presentation skills.
- Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency.
- Effective decision-maker and problem-solver with strong customer service orientation.
- Ability to offer excellent service while managing multiple customers at once.
- Flexible to work beyond traditional business hours, holidays, evenings, and weekend periods, based on retail business needs as they arise.

**What’s in it for you?**
- Competitive base salary of $22/hr plus other perks
- Vacation plus additional flex days
- Comprehensive benefits
- Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
- A supportive workplace culture and work environment

**Employment Type: Part Time**

**Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.**

**OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

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