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Bilingual Client Service Administrator

3 months ago

Brantford, Canada The Marco Corporation Full time

**ACCOUNTABILITY**

Accountable to the Client Services Manager.

**JOB SUMMARY**

Overall responsibility to provide excellent customer service to all clients both external and internal. Execute all lines of business within the organization with a full understanding. Respond to inquiries from clients in a timely and professional manner.

**BACKGROUND/QUALIFICATIONS**
- Bachelor’s degree in related field or equivalent, 2-3 years of experience in complex Customer Service role an asset
- Fluency in written and oral French (Bilingual)
- 2-3 years of purchasing experience is preferred
- Fluency in Microsoft Outlook, Word, Excel, Power Point with an aptitude to learn new software.
- Excellent organization, communication, and multi-task skills. Must have meticulous diligence and the ability to manage each transaction from beginning to end.
- Superior written and verbal communication skills
- Knowledge in order processing system an asset

**KEY RESPONSIBILITIES**

**1)** **Work with the Client Service Manger to provide excellent customer service.**

**2)** **Oversee all aspects of all programs from inception to completion which includes but not limited to**

**a.** **preparing quotes, obtaining rules**

**b.** **sourcing product**

**c.** **complete set up of programs in an ERP system**

**d.** **Handle Regie correspondence, filling and reporting**

**3)** **Provide all pertinent information to the Finance Department to ensure billings are correct and captured on a monthly basis.**

4) Run, analyze, and update information and reports daily/weekly and monthly as required.

5) Participate in department meetings, trade shows, and training sessions when required.

6) Provide backup and cross train with other team members as required i.e., during vacations.

7) Create and regularly update all programs procedures and scope of works.

8) Create and provide direction for all internal departments as per program requirements.

9) Monitor and ensure that the correct inventory is received, receipted, allocated, printed, shipped, and invoiced in a manner that ensures current up-to-date process are followed based on client requirements.

10) Responsible for maintaining processes and policies with data files and electronic draws.

11) Responsible for maintaining and monitoring draw schedules and filing contests with Quebec Regie as necessary

12) File completed dockets with full final documentation.

13) Learn, recognize and maintain proper legal handling processes throughout duration of Contest assignments.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Brantford, ON N3V 6T1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: One location