Host - Mtn House Hotel & SPA Opening Team

3 weeks ago

Canmore, Canada Basecamp Resorts Full time

Host/Hostess
MTN HOUSE by Basecamp, Canmore

About Basecamp Resorts
Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

MTN HOUSE by Basecamp is a new luxury property added to the Basecamp Properties portfolio. MTN HOUSE has 99 newly renovated hotel rooms, an elevated fine dining restaurant and a Nordic Spa (opening July 2024). MTN HOUSE will represent a luxurious hotel, with all amenities right on location, so all guests can enjoy an experience like no other in the heart of the mountains.

Why Work for Us?
- Quarterly bonuses
- We have a comprehensive health benefits plan.
- Staff Events
- Staff and Family & Friends discounts at all basecamp Properties.
- We offer competitive wages.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun

Position Overview
Join our prestigious fine dining restaurant as a Host and be the face of our establishment. As a vital member of our team, you will provide exceptional customer service and create a warm and welcoming atmosphere for our esteemed guests. With your exceptional communication skills, attention to detail, and passion for hospitality, you will contribute to delivering a memorable dining experience that exceeds our patrons' expectations.

**Salary**: $19-$20/hr + gratuity + bonus

**Shifts**: Full-time/Permanent. Weekdays, weekends, days and evenings.

Key Responsibilities
- Greet and welcome guests with a warm and friendly demeanor, ensuring a positive first impression of the restaurant.
- Manage the reservation system, accurately recording and organizing guest information, special requests, and table assignments.
- Coordinate with the restaurant staff to ensure efficient table turnover and smooth seating arrangements.
- Provide accurate wait time estimates and manage the seating queue effectively, striving to minimize guest waiting times.
- Familiarize guests with the restaurant layout, including dining areas, bar, lounge, and restrooms.
- Communicate effectively with the wait staff, kitchen team, and management to ensure a seamless flow of service.
- Address guest inquiries, concerns, and complaints in a courteous and professional manner, striving to resolve issues promptly and exceed expectations.
- Assist in maintaining the cleanliness and organization of the reception area, lobby, and waiting areas.
- Collaborate with the management team to develop and maintain a comprehensive understanding of the restaurant's menu offerings, specials, and wine list.
- Display a strong knowledge of the local area, including attractions, events, and accommodations, to provide recommendations to guests when requested.
- Uphold high standards of professionalism, appearance, and conduct, adhering to the restaurant's policies and procedures.

**Requirements**:

- Previous experience as a host/hostess in a fine dining or upscale restaurant environment is highly preferred.
- Outstanding interpersonal and communication skills, with the ability to engage and connect with guests in a personable and courteous manner.
- Exceptional organization and time management abilities to effectively manage multiple tasks in a fast-paced environment.
- Strong problem-solving skills and the ability to handle difficult situations with composure and grace.
- A genuine passion for hospitality and an unwavering commitment to providing exceptional customer service.
- Flexibility to work evenings, weekends, and holidays as required by the restaurant's operational needs.
- Proficiency in using reservation management software and other relevant technology is an asset.
- Knowledge of fine dining etiquette, wine pairing, and menu offerings is desirable.
- High school diploma or equivalent; additional education in hospitality or a related field is a plus.

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