Server Assistant

4 weeks ago

Canmore, Canada Basecamp Resorts Full time

Server Assistant
MTN HOUSE by Basecamp, Canmore

About Basecamp
Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

MTN HOUSE by Basecamp is a new luxury property added to the Basecamp Properties portfolio. MTN HOUSE has 99 newly renovated hotel rooms, an elevated fine dining restaurant and a Nordic Spa (opening July 2024). MTN HOUSE will represent a luxurious hotel, with all amenities right on location, so all guests can enjoy an experience like no other in the heart of the mountains.

Why Work for Us?
- Quarterly gratuity program
- We have a comprehensive health benefits plan.
- Staff Events.
- Staff and Family & Friends discounts at all basecamp Properties.
- We offer competitive wages.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun

Position Overview
Are you passionate about providing exceptional dining experiences in an elegant and refined environment? Do you thrive in a fast-paced and dynamic work environment? If so, we have an exciting opportunity for you to join our team as a Server Assistant at our prestigious fine dining restaurant, Rhythm & Howl. As a Server Assistant, you will play a pivotal role in ensuring seamless service delivery and creating unforgettable moments for our discerning guests. Join us and be a part of a dedicated team committed to delivering excellence in every aspect of the dining experience.

**Salary**: $17-$18/hr + gratuity + quartlerly gratuity

**Shifts**: Full-time/Permanent. Weekdays, weekends, days and evenings.

Key Responsibilities
- Supportive Service: Assist servers in providing prompt, attentive, and personalized service to guests, ensuring their comfort and satisfaction throughout their dining experience.
- Prepare tables with appropriate tableware, linens, and settings before guests arrive, ensuring they are impeccably arranged and clean.
- Assist in preparing and serving beverages, such as water, coffee, and specialty drinks, while maintaining a high level of accuracy and presentation.
- Aid in food delivery, ensuring proper timing and coordination with the kitchen staff, and handle guest requests for condiments or additional items promptly.
- Clear tables efficiently and discreetly, removing used dishes, glassware, and utensils while maintaining a clean and organized dining area. Reset tables promptly for the next seating.
- Monitor and replenish supplies such as water, bread, butter, and other essentials to ensure uninterrupted service.
- Maintain open and effective communication with servers, kitchen staff, and management to relay guest requests, special instructions, or any other relevant information promptly and accurately.
- Anticipate guest needs and respond to requests with a sense of urgency and attentiveness, providing exceptional service at all times.
- Maintain cleanliness and organization of work areas, including polishing glassware, silverware, and other equipment. Assist in general cleaning duties as required.
- Collaborate with the entire restaurant team to ensure smooth operations and a harmonious work environment, fostering a positive and supportive atmosphere.

**Requirements**:

- Previous experience in a high-end restaurant or fine dining establishment is preferred.
- Exceptional customer service skills with a warm and engaging personality.
- Ability to work effectively under pressure in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and prioritize tasks effectively.
- A team player with a positive attitude and a passion for delivering outstanding hospitality.

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