Bell Attendant

Bell Attendant
MTN HOUSE by Basecamp, Canmore

About Basecamp Property Management Ltd
Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

MTN HOUSE by Basecamp is a new luxury property added to the Basecamp Properties portfolio. MTN HOUSE has 99 newly renovated hotel rooms, an elevated fine dining restaurant and a Nordic Spa (opening July 2024). MTN HOUSE will represent a luxurious hotel, with all amenities right on location, so all guests can enjoy an experience like no other in the heart of the mountains.

Why Work for Us?
- Quarterly gratuity program
- Western Canada's fastest-growing hospitality brand.
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Employee, Family and Friends discounted rates at all Basecamp Properties.
- Company paid staff events.
- A hands-on people focused Basecamp culture.

Position Overview
Under the supervision of the Front Office Manager, you will the prime arrival and departure ambassador for all MTN house by facilitating an elevated welcoming experience including luggage handling, valet service, Lobby & fireplace upkeep, and basic concierge duties.

**Wage**: $19-$20

Full-time/Permanent

Key Responsibilities
- Daily welcoming of all guests in the porte cochere and lobby areas.
- Provide luggage assistance when needed.
- Maintain the cleanliness and elevate appearance of the porte cochere and lobby areas.
- Maintain and manage the fireplace as needed.
- Provide basic concierge services such as 3rd party attraction bookings and other similar reservations.
- Facilitate dining reservations for Rhythm & Howl and ensure any dietary information and special requests are communicated to the F&B team.
- Act as a Lobby Ambassador during peak business levels to ensure a seamless and memorable experience for all guests.

**Requirements**:

- Prior physical customer service experience in an public area is an asset.
- Hotel PMS experience preferred but not required. Knowledge of Webrez Pro is an asset.
- Adaptable to working both indoor and outdoor.

minimum 3 years Canadian Class 5 Driver License with a clean drivers abstract.
- Ability to prioritize and organize.
- Able to work well independently with little supervision.
- Ability to work under pressure in a fast-paced environment.
- Take initiative in solving problems.
- People forward mentality with a can-do attitude.
- Clean criminal record check.