Leasing and Resident Experience Specialist

5 months ago

Oakville, Canada ONE Properties Limited Partnership Full time

**About The Village at Bronte Harbour**

Professionally managed by ONE Properties; The Village at Bronte Harbour is comprised of two luxury rental residential towers offering over 480 stunning units, 614 underground parking space and over 13,500 sq. Ft of retail space on the ground floor.

The Village at Bronte Harbour features high-end amenities such as an indoor pool and spa, rooftop terrace, dining, social rooms, private meeting rooms and more. Conveniently located within walking distance to lakefront parks and everyday conveniences such as restaurants, cafes, pharmacies, grocery stores and public transit.

**About Crombie REIT**

Established in 2006, Crombie is one of Canada’s leading real estate investment trusts. We believe in building high-quality, sustainable real estate that enhances communities for the long term, and invests in welcoming, convenient properties where people want to live, work, shop, and play.

**About ONE Properties**

Established in 1987, ONE Properties (ONE) is an established and expanding real estate developer specializing in the research, acquisition, asset management, property management and development of real estate assets across North America. ONE offers expertise in land planning, development, project finance, construction, marketing, and property management. With office locations in Edmonton, Calgary, and Toronto, we collaborate and partner with institutional clients to create master planned communities incorporating smart growth principles.

At ONE Properties, our people are focused on creating and growing value through strategic acquisition, innovative development and long-term management of retail, office, residential, industrial, and mixed-use properties in dynamic and expanding markets. Each square foot we have built has reinforced our reputation for excellence. We take spaces and turn them into places that enrich communities and contribute to the success and wellbeing of people, businesses, and corporations - in a sustainable and responsible way.

**About the Role**

We are seeking a **Leasing & Resident Experience Specialist **to join our vibrant and fast-paced team in Oakville, Ontario. The Leasing &Resident Experience Specialist position is a unique role, incorporating aspects of Leasing, Customer Service and Resident Experience. This position will appeal to a responsible individual who is high energy, creative, outgoing, and social. This individual will have proven success in sales, and firsthand experience executing excellent customer service including prospective resident initial booking, current resident experience, and seamless building departure experience.

Reporting to the Sr. Property Manager, the Leasing & Resident Experience Specialist will be responsible for various marketing and leasing initiatives, providing excellent customer service and other administrative and reporting functions. As such, the Leasing& Resident Experience Specialist will be responsible to:
**General**
- Ensure all functions are performed with a high level of accuracy and efficiency. They will go above and beyond resident expectations with active engagement in every aspect of service within the building (monthly events, planning and successful execution of amenity services, resident engagement, resident communications, etc.).
- Confidently understand marketing, strategies related to leasing residential units, and general real estate and residential property management industry knowledge.
- Adhere to and work within budgeted parameters with strong knowledge of financial management.

**Marketing and Leasing**
- Establish a comprehensive knowledge of the residential community, including availability of suite types and layouts, common areas and amenities of the building and value-added services provided.
- Conduct market surveys on a regular basis as directed by the Property Manager.
- Inspect vacant suites and amenities daily to ensure market ready condition and show-ability and contacting the Service team with reference to deficiencies.
- Ensure Welcome Gift inventory is sufficient, assembles gifts and ensures they are placed in each market ready suite.
- Respond effectively to online, via phone calls, and walk-in leasing inquiries.
- Schedule viewing appointments and show available suites.
- Maintain the customer database in as much detail as possible and respond to all leads.
- Greet and qualify prospects, overcome objections, and secure the new tenancy.
- Communicate with the Multi-Family Marketing team to maintain digital marketing strategies and programs (social media resident engagement posts, monitor for reputation management) that are aligned with the corporate marketing strategy which may include blogging, creating content and drafting responses to posts from residents or the public.
- Administer the lease renewal process with existing residents, securing renewal, and communicating to the Site Administrator of any who decide not to renew.

**Customer Service**
- Practice

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