Strategic Mental Health Improvement Specialist

2 weeks ago

Owen Sound, Canada The Pod Group Full time

About the Role

The Pod Group is seeking a highly skilled Strategic Mental Health Improvement Specialist to join our team. In this key role, you will be responsible for evaluating all aspects of our organization to ensure data integrity, service quality, and continuous improvement.

Job Description

This includes assessing and enhancing service delivery, organizational processes, and outcomes. Your key responsibilities will include:

  • Evaluating organizational processes to identify areas for efficiency improvements and recommending process adjustments to streamline workflows and reduce redundancy.
  • Assessing the effectiveness and quality of service delivery across different programs by collecting and analyzing client feedback, identifying trends and areas for improvement.
  • Facilitating workshops and discussions to identify opportunities for innovation in service delivery and organizational processes, promoting a culture of continuous improvement.
  • Designing and administering surveys to gather feedback from clients, staff, and stakeholders, analyzing survey results to identify satisfaction levels, service gaps, and improvement opportunities.
  • Facilitating the implementation of Lean or other process improvement methodologies to support continuous quality improvement.
  • Using data-driven insights to inform strategic planning and program development and developing and implementing tools to measure program outcomes and effectiveness.
  • Preparing and presenting regular evaluation reports to senior management and relevant committees.
  • Conducting regular audits of data entry processes and monitoring data quality and integrity, identifying and resolving any discrepancies.
  • Evaluating the effectiveness of training programs and identifying training needs based on evaluation findings and working with management to address skill gaps.

Requirements

To be successful in this role, you will need:

  • A Master's level in health policy or administration or a related field (highly desirable).
  • Minimum 5 years of experience/certification in strategic planning, operational management, and Program or Project Management in health or life sciences.
  • Experience managing staff is essential.
  • Ability to read, comprehend, and apply complex PHIPA legislation regulations as well as organizational requirements.
  • Experience with national accreditation process is an asset.
  • Lean and Lean Six Sigma Training is an asset.
  • Excellent interpersonal and organizational skills with the ability to communicate respectfully with clients and professionals.
  • Committed to maintaining an optimistic, solution-focused, and strength-based approach in all aspects – with respect to those served as well as relationships with colleagues.
  • Proficient in the use of technology with experience in Microsoft Word, Excel, and clinical databases.
  • Access to reliable transportation in alignment with program needs.
  • Current (within 3 months) criminal reference check.
  • Bilingualism considered an asset.

Salary and Benefits

We offer a competitive salary of $85,000 - $100,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as a generous retirement plan.

About The Pod Group

The Pod Group is a creative consulting group that provides customized and innovative solutions to support our clients' growth and ultimate success while promoting the integration of equity, diversity, inclusion, and belonging in creating culture and engagement.

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