Operations Manager

2 weeks ago


Winnipeg, Canada Canadian Pacific Full time

Req ID: 100488
- Department: Information Services
- Job Type: Full-Time
- Position Type: Non-Union
- Location: Winnipeg, Manitoba
- Country: Canada
- % of Travel:

- # of Positions: 1

**Position description**:
The Operations manager is responsible for leading their team during assigned shifts in the Network Service Centers 24/7 operation support department. Our Operations support team provides timely and accurate train & inventory reporting, processing of customer switch requests, way billing, and border train documentation thru transactional exception handling in a variety of systems. This position has leadership accountability for inputs and outputs of safety, service, productivity and financial metrics for this department.


**Position accountabilities**:

- Lead the department by providing direction and guidance relative to establishing priorities and defining and managing team workloads
- Provide education and mentorship in order to develop and maintain a best-in-class customer experience including execution of work and consistency throughout the department.
- Fosters and promotes innovative solutions that drive cost reduction and continuous improvement of processes
- Ensure adherence to standard Service Level Agreements (SLA) relative to processing inbound documents and requests.
- Liaise with Train and Engine (T&E) Trainmasters and Assistant Trainmasters, managing shift by shift issues to enable effective train movement;
- Manages labor issues;
- Act as a point of escalation for all tactical issues on production floor.

**Position requirements**:

- University degree preferred and/or 5 years of relevant working experience.
- Proficiency with Office productivity software (Word, Excel, PowerPoint, etc);

**Preferred skills/experience**:

- Experience providing customer service in a similar work environment;
- Excellent interpersonal and communication skills;
- Excellent problem solving abilities;
- Relevant railway working experience considered and asset;
- Ability to multitask and to work under strict timelines and pressure;
- Ability to manage conflict and conflicting stakeholder interests;

**What CP has to offer**:

- On-going leadership training (following consequence leadership model)
- Dedicated team of railroaders to train and support you
- Opportunities for learning, development and advancement within the company
- Flexible and competitive benefits package
- Competitive company pension plan
- Employee Share Purchase Plan
- Performance Incentive Program
- Annual Fitness Subsidy

**ADDITIONAL INFORMATION**:
As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

**Background Investigation**:

- Criminal history check
- Reference check

**Management Conductor Program**:
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.



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