Account Manager

3 weeks ago

Winnipeg, Canada Indigo Park Canada Inc Full time

The Operations Account Manager (OAM) will be a passionate leader for the Indigo brand. The OAM will ensure a smooth-running operation by ensuring a 24/7 professional parking management service is delivered. The OAM will ensure that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients whilst promoting and sharing best practice across Indigo.

Promoting synergies between departments and directly overseeing and leading the local operations team they will create and enhance client relationships through regular contact and networking. The OAM will ensure agreed levels of profitability are adhered to whilst identifying high potential employees to support the organization’s continued growth through performance review and regular appraisal of their senior team.

**What Would You Be Doing?**
- Responsible for developing client relationships, business retention and increasing overall profitability
- Understand, implement, and deliver all requirements that are outlined within the contractual agreements between Indigo and our clients
- Overall responsibility for projects, programs, and initiatives that may arise from the operations
- Overseeing the month end process including month end invoicing for all locations as required
- Oversee and audit monthly deposits from revenue generating locations
- Financial and operational reports as required; assist with budget preparation, stock audit and control, purchase and expense approvals
- Manage Insurance damage claims from A-Z
- Managing, planning, scheduling, training, and directing the activities of their team
- Effectively communicate the organization's vision to team members and mobilize employees to develop a culture of operational excellence
- In collaboration with the human resources department, the OAM isresponsible for hiring, terminations, and providing progressive discipline when required
- Additional duties as assigned

**What Are We Looking For?**
- 2+ years in a Management role
- Analytical and problem-solving skills
- Well-developed interpersonal, team building and leadership skills
- Experience in managing and negotiating service contracts
- Ability to communicate professionally and effectively within all levels of the organization
- Demonstrates a sense of urgency and timeliness

**What will set you apart?**
- Superior communication and customer service skills
- Demonstrates a passion for the business
- Ability to mitigate and lead others to overcome challenges
- Ability to encourage open expression of ideas and opinions
- Ability to seek improvement and create an environment of creative problem solving
- Experience in hospitality industry or parking management
- **Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 10 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.**_
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: One location

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