Technical Analyst

6 months ago

Waterloo, Canada RideCo Full time

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. You’ll join a small and rapidly growing client success team.

As a Technical Analyst, you’ll be responsible for working directly with clients in face-to-face virtual or in-person meetings, analyzing client operations data, working with project managers on project implementations, running service simulations, assessing key performance indicators, proactively driving client operational improvements, and providing technical systems support for multiple clients. You will develop a deep understanding of urban mobility challenges faced by transit operators. You will become an expert on RideCo’s technology platform and data-driven design and operation of transportation services.

**Your day-to-day responsibilities will include**:

- **Program and client management**: Plan and launch client projects as per the project timeline. Support communication and coordination between project stakeholders including transit planners, senior management, marketing, and operations staff. Work closely with the client through the entire project lifecycle and post-launch operations, prioritizing requests and fostering a strong relationship focused on desired customer outcomes and world-class customer experience.
- **Implement transportation services**: Work together with project managers, solutions engineers, and client stakeholders to develop and implement transportation solutions that fit the needs of the customer. Translate client requirements into technical solutions leveraging the RideCo platform. Utilize a keen eye for detail to manipulate service parameters to meet the precise needs and goals of the client.
- **Support new service launches**: Setup, test, and tune system parameters, run simulations, oversee training, soft launch, monitor KPIs on launch week and make ongoing system changes as needed.
- **Data analysis and performance reporting**: Perform ad-hoc data analysis tasks to compare service performance against goals, evaluate trends, and proactively identify areas for improvement. Collaborate with data engineers to design performance analysis reports spanning rider user-experience, driver user-experience, marketing, operating efficiency, and unit economics. Review the performance reports with stakeholders and the client operations team on weekly face-to-face client meetings to generate insights and actions. Collaborate with project managers to develop end to end executive business review presentations for senior stakeholders.
- **Run simulations and optimize service design**:Perform simulations to analyze performance and operational KPIs. Iterate on the service model by tuning and optimizing dozens of parameters such as dynamic routing engine settings, vehicle count and mix, supply positioning, service frequency, location and density of potential stops, and demand models. Collaborate with the client, operations managers, and other key stakeholders throughout this process. Support the client in setting targets and KPIs for the service prior to launch.
- **Provide technical support**: Provide ongoing technical systems and analytics support to operations managers. Advise them on using the system’s dashboards and interpreting the data. Perform system configuration changes based on feedback from operations staff, drivers, and passengers.
- **Drive continuous improvement**: Collaboratively develop weekly/monthly actions to drive continuous improvements, and to achieve the service’s objectives (e.g. user experience, ridership, operating efficiency, financials, etc.).
- **Improve internal processes and tooling**: Identify ways to further automate and systematize our internal processes. Collaboratively champion internal process/tooling improvements.
- **Support product improvements**: Expand your knowledge of the transportation industry, understand clients’ pain points and identify gaps/opportunities in the product. Share your insights with the product team and assist the product management team in designing new features/improvements to RideCo’s platform.
- **Educate and document**:Continuously expand the collective knowledgebase of the company through multi-disciplinary learning, knowledge sharing through live demos, and updating/creating documentation on our knowledge management system.
- **Client Support**:Answer technical support tickets from clients in a timely manner, providing exceptional customer service to client queries and issues. Perform adhoc administrative tasks when required.

**Preferred Qualifications**:

- **Education**: Undergraduate degree in Management Engineering / Applied Mathematics / Statistics / Finance / Business / Planning, or related discipline.
- **Experience **in data analysis and project management.
- **1 to 5 ye

  • Technical Lead Systems Analyst

    2 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Hiring Manager**: Brianne Procter **Talent Acquisition Advisor**: Linda White **Job Code Level**: IBP4 Refer Your Friends! **YOUR IMPACT**: As the Technical Lead reporting to the Sr. Manager, Business Systems Analysis - Variable Compensation, you will act as a System Architect for our compensation tool to ensure automation of data feeds; accuracy of...

  • Technical Investment Analyst

    6 months ago

    Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Technical Data Analyst

    7 months ago

    Waterloo, Canada Venuiti Full time

    **WHERE YOUR EXPERTISE IS NEEDED** We are currently looking for a **Technical Data Analyst** to join the team. Do not miss your chance to lay a foundation in this project aimed to save lives through countless dedicated health care practitioners using your creations. **Key responsibilities** - Data Analysis: Proficiently use Excel sheets to analyze and...

  • Field Support Analyst

    7 months ago

    Waterloo, Canada A&R Solutions Full time

    **Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...

  • Field Support Analyst

    7 months ago

    Waterloo, Canada A&R Solutions Full time

    **Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...

  • Analyst/ Technical Writer, Stakeholder Information

    6 months ago

    Waterloo, Canada Communica, a WSP Company Full time

    **About Communica, a WSP company** Communica, a WSP company is one of Canada’s largest Indigenous and stakeholder regulatory engagement consulting firms. Headquartered in Calgary, our services concentrate on four core pillars of expertise: Indigenous engagement, stakeholder engagement, communications and Stakeholder Information Management. Our work is...

  • Lead Systems Analyst

    7 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Lead Systems Analyst - HR systems**: - Req id: 38337- Waterloo, ON, CA Richmond Hill, ON, CA Mississauga, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise...

  • Lead Systems Analyst

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Lead Systems Analyst - HR systems**: - Req id: 36618- Waterloo, ON, CA Richmond Hill, ON, CA Mississauga, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise...

  • Technical Specialist

    6 months ago

    Waterloo, Canada eSentire Full time

    About eSentire The Team eSentire difference means enterprises are protected by the best in the business with a named Cyber Risk Advisor, 24/7 access to SOC Cyber Analysts, Elite Threat Hunters, and industry-leading threat intelligence research from eSentire’s Threat Response Unit (TRU). eSentire provides Managed Risk, Managed Detection and Response and...

  • Performance Analyst

    2 days ago

    Waterloo, Canada NAVBLUE Full time

    Function Location Waterloo, Ontario Reference Contract type Permanent Working time full-time **Job Summary**: NAVBLUE, an Airbus Company, is currently seeking a Performance Analyst to join our passionate team. The Performance Analyst is expected to be familiar with the principles of Airport Analysis, the tools used and procedures involved. Analysis...

  • Business Analyst Consultant

    7 months ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Application Security Analyst

    6 months ago

    Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Business Analyst

    1 day ago

    Waterloo, Canada Ontario Mutual Full time

    With over 145 years of property & casualty insurance experience, Heartland Farm Mutual strives to be the Best Farm Mutual. Heartland offers automobile, property, and farm insurance to more than 50,000 people in Ontario and Nova Scotia. We are courageous. Our team is talented and dedicated, challenging the norm, and striving to be better every day. People...

  • Accounting Analyst, Investments

    4 months ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Clinical Analyst

    7 months ago

    Waterloo, Canada Agfa Full time

    Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB). At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and...

  • Business Systems Analyst

    7 months ago

    Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Business Systems Analyst

    6 months ago

    Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Business Systems Analyst

    3 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 9 months** The Business Systems Analyst (Analyst) provides functional business analysis and project leadership in systems development related to student information systems and integrations of the University, while supporting major, more complex business processes. There are several critical aspects of support including provision of...

  • Business Systems Analyst

    3 months ago

    Waterloo, Canada Manulife Full time

    Do you have a passion for analyzing needs, solving problems, and creating quality solutions? Are you looking for opportunities at work that challenge you and help you make a difference? Are you interested in working in an innovative, flexible, and supportive environment? As a **Business Systems Analyst, **you will communicate, coordinate, and collaborate...

  • Business Systems Analyst

    9 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Business Systems Analyst (Analyst) provides functional business analysis and project leadership in systems development related to student information systems and integrations of the University, while supporting major, more complex business processes. There are several critical aspects of support including provision of accurate and timely data...