Business Analyst

3 days ago

Waterloo, Canada Ontario Mutual Full time

With over 145 years of property & casualty insurance experience, Heartland Farm Mutual strives to be the Best
Farm Mutual. Heartland offers automobile, property, and farm insurance to more than 50,000 people in Ontario
and Nova Scotia. We are courageous. Our team is talented and dedicated, challenging the norm, and striving to
be better every day. People come first at Heartland. As a result, our focus is on relationships. It’s all about
delivering a genuine customer experience. We have a team of solution-oriented problem solvers providing
expertise on our home, farm, commercial and auto products. We are currently recruiting for the role of:
**Business Analyst - Waterloo**
**What you will do **
- Research possible initiatives, documenting the Business Case and expected benefits of changing

systems/processes, or the creation of new ones.
- Using knowledge of the Property & Casualty Insurance industry Products, Rating, Underwriting & Claims

processes, and Business Systems Applications including integrations, be responsible for developing solution
designs and implementation options (Technology and Process).
- Elicitation and documentation of business requirements. This may include detailed process mapping,

documenting use cases, wireframes for User Interface design, User Experience design, data mapping, and
data analysis.
- Support the technical leads to ensure the technical design meets the business needs.
- Responsible for Implementation tasks including planning, execution of the deliverables into production and

addressing post-implementation issues. This may necessitate working outside of standard office hours.
- Process Analysis. This includes documentation of current processes, analysis to determine efficiency and

efficacy gaps, and creation of future state processes.
- Quality Assurance testing of implementations including the creation of the test strategy and test cases,

execution of the testing plan, and defect lifecycle management.
- Project management by coordinating meetings, tracking project process, providing status updates and

communications to project stakeholders.
- Provide a process for monitoring changes once implemented.

**What you will bring **
- 5 years’ experience as a Business Analyst.***
- 3-5 years’ experience working in the Property & Casualty Insurance Industry in any of the following

capacities: Broker/Agent, Underwriting, Claims or Finance.
- Quality Assurance, Process Analysis and/or Project Management skills and knowledge.***
- Proven ability to create and deliver insurance solutions.***
- Critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively

propose solutions.
***
- Experience in both Agile and Waterfall project environments.***
- Strong communication and negotiation skills.
- Experience with Guidewire is valuable but not mandatory.

**What we offer **
- A company that truly values integrity, respect, professionalism, transparency, forward thinking, community

and environment.
- Ongoing skills development with subsidies for tuition and professional accreditation.
- A defined Incentive Plan where commitment to excellence is financially rewarded.
- Hybrid work model.
- If you have the qualifications we are seeking and would thrive in a work environment where you are valued and _
- **

**_A Place Where YOU Can Make a Difference Proudly Canadian. Mutually Owned._

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