Inside Sales Representative

7 months ago

CoteauduLac, Canada Georg Fischer Piping Systems Canada Ltd Full time

GF Piping Systems has more than 150 employees and two plants located in Coteau-du-Lac, Quebec and in Calmar, Alberta and one sales and warehouse located in Vaughan, Ontario.

GF Piping Systems is part of the Georg Fischer team, a market leader in providing sustainable and innovative piping solutions for customers in a multitude of industries (Natural Gas, Water Treatment, Chemical Processing, Food & Beverage, Microelectronics, Life Sciences and Mining). Georg Fischer was established close to 220 years ago in Switzerland and has been in the Canadian market for just over 12 Years.Y ou would love a chance to bring your well-earned knowledge and skills to a new and exciting role, in a company where you can continue to learn and grow. You’re interested in being part of a global corporation and are in search of an independent and fast-paced position with a fantastic team.

We’re GF Piping Systems Canada Ltd., a world-leading provider of environmentally friendly piping systems for industry, utility, and building technology. Our mission is to improve the environment, and the lives of our customers, with exceptional products.

We are seeking an **Inside Sales Representative **for **GF Piping Systems Canada's Vaughan, ON location.**

The person who fills this position may work at our Coteau-du-Lac, Quebec site or our Vaughan, Ontario site.

**Summary**:
Reporting to the Director of Customer Service at Vaughan, the **Inside Sales Representative **will be responsible to respond to the customers’ needs whether it is to provide technical information, product submittals, quotations and processing customer purchase orders. This person shall be a key contributor to the company and strong client retention.

**Tasks**:

- Building relationships with customers by proactively following up on their satisfaction with company services and addressing inquiries and concerns.
- As the customer’s main point of contact with the company, be responsible for relaying information and coordinating with internal teams to solve issues.
- Beyond updating customers about ongoing requests, ensure that these requests are implemented on time. Depending on the industry, may handle logistics, such as filing purchases and tracking shipments, or work with other employees to ensure quick delivery of services
- Answer to customers’ needs whether it is to provide technical information, product submittals, quotations and processing of purchase orders.
- Understand customer needs and requirements and action accordingly.

**Requirements**:

- 2 to 4 years of related experience.
- Proven inside sales experience in an environment that had to provide technical service;
- Knowledge of SAP, Microsoft Dynamics 365 and Excel would be an asset.
- Data entry skills and attention to detail are also important.
- Will have to show very good communications skills who adapt to the changing needs of customers and provide creative solutions to complaints and concerns.
- English required and basic French an asset.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Wellness program

Schedule:

- Day shift
- Monday to Friday

Ability to Relocate:

- Coteau-Du-Lac, QC J0P 1B0: Relocate before starting work (required)

Work Location: In person

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