Member Service Representative

7 months ago

Lac La Biche, Canada Servus Credit Union Full time

**Salary Range**: $20.07 - $25.08 per hour (Guaranteed 20 hours a week)

We are looking for a **Member Service Representative **at our **Lac La Biche, Alberta branch**

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy, and driven individuals.

Servus's customers are also our member-owners, so we call our Customer Service Representatives, Member Service Representatives. You play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.

Reporting to the Supervisor Member Service, you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.

More specifically, the scope of your responsibilities will include, but are not limited to:

- Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
- With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
- Understanding member needs and identifying opportunities to promote Credit Union products and services - referring them to appropriate team members and external partners as required
- Achieving or exceeding assigned sales and referral goals
- Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
- Contributing positively to branch morale and a cohesive work environment

**Requirements**:
To qualify, you must have customer service experience, proven sales experience, cash-handling experience, and a high school diploma.

Although not required, the following are valuable assets:

- Previous experience working with a Financial Institution
- Post-secondary education in Finance (or related studies)

**Benefits**

Working for Servus has outstanding benefits. We offer our employees flexible and practical benefits in addition to competitive salaries and career-building opportunities. Some of our benefits include:

- Immediate financial benefits
- Group RSP programs available after 3 months
- 6% vacation rate
- Flexible group benefit plan
- Flexible health and/or wellness spending account
- Employee/family assistance program

**What happens next?**
- Servus Credit Union is an equal opportunity employer and employs personnel without regard to race, color, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation._

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