IT Administrative Assistant

3 weeks ago

Pickering, Canada Make-a-Wish Full time

**IT Administrative Assistant**

**"The best prescription I've ever given is a wish."**:

- Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
- **What is Your Biggest Wish?**

Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? **If so, Make-A-Wish is for you**
Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.
**“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on”**
- Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
- **What's In It For You?**
- Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
- A collaborative team environment where you feel valued and inspired
- An attractive compensation package, including a fully paid Benefits package, RRSP & Wish paid hours
- Annual vacation starting at three weeks & additional paid leaves
- Work/life balance and flexibility
- Hybrid working environment
- Employee Wellness Program
- Corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests, and more

Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day
**MISSION, VISION AND VALUES**
Our* mission* is, together, we create life-changing wishes for children with critical illness.
Supported by our* vision* to grant the wish of every eligible child.
Our **values** are Child-Focused, Integrity, Impact, Innovation, and Community.
- **Where You Come In**

This role is based out of **Pickering, ON **and is a **full-time, permanent, in-office **position.
- **What You Will Do**
- Serve as a point of contact for the IT Department: tracking requests, organizing schedules, maintaining filing systems, and developing administrative process improvements.
- Keep track of all IT contracts in the MAWC IT service desk solution (FreshService) and manage contracts with vendors and suppliers, including invoices and payment processes, in a timely manner.
- Manage all IT invoicing and support reconciliation with the accounts payable team.
- Manage the document structure and upkeep of all IT documentation on SharePoint.
- Update events, notices, and news on the IT SharePoint site.
- Coordinate with vendors on service, maintenance, and billing issues.
- Help maintain and keep track of all IT assets, including distribution and return of IT assets to staff members.
- Help coordinate tickets between multiple IT teams.
- Manage and maintain IT tracking lists for various services.
- Maintain licenses and renewal schedules.
- Coordinate travel arrangements, including air reservations, scheduling options, hotel reservations, and car rental reservations.
- Other duties as assigned.
- **What You Bring**
- College diploma in a related field or an equivalent combination of education, training, and experience.
- 2+ years of related experience providing administrative support.
- Experience assisting users with basic software, hardware, and peripheral device operation and use.
- Good interpersonal and communication skills and the ability to work with technical and non-technical personnel.
- A clear Criminal Background Check is required.
- **Your Work Environment**
- Office work environment with occasional requirements to work outside of regular office hours.
- **How To Apply**
- Recruitment Process*

We thank all applicants for their interest, however only those selected for an interview will be contacted.
- **Apply**:

- **Review**ed by Make-A-Wish Employee**:

- **Phone Screening**:

- **1st Interview**:

- **2nd Interview**:

- **Reference Check**:

- **Offer**:

- **Criminal Background Check**:

- **Start**
- About Make-a-Wish Canada*

Since 1983, Make-A-Wish Canada has granted over 36,000 wishes across the country, over 900 last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.
- Join Our Online Community*

For more information on how you can support Make-A-Wish® Canada or get involved please visit our website at makeawish.ca.

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