Lodge Assistant Supervisor

2 months ago

Lake Louise, Canada The Lake Louise Ski Area Ltd Full time

**Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views**

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

**At present some of our Employee Perks include**:

- LLSR Summer lift pass
- Free LLSR recreational opportunities including guided hikes and sightseeing
- Free employee transportation from Lake Louise, Banff and Canmore
- Food and Beverage discounts at designated cafeterias and restaurants
- Retail store discounts
- Staff rates at Skoki Backcountry Lodge
- Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
- Employee recognition programs
- Long Service Award programs
- Opportunity for educational growth and development
- Optional subsidized staff housing for full-time employees
- Awesome staff events, activities, and team building events throughout the season
- RRSP matching contribution depending on length of service
- Extended health care plan depending on length of service
- Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply

The main role of the Lodge Assistant Supervisor is to oversee the front of house operations within one of our day lodges. The assistant supervisor will be responsible for assisting the supervisor in the training, supervision and motivation of employees to ensure exceptional customer service is provide on a daily basis, and that a positive guest experience is had through interaction and satisfaction.

**Responsibilities**:

- Lead, direct & motivate all employees while working in a “hands-on” environment
- Training of new employees in departmental procedures and expectation as well as safety
- Complete scheduling of staff to ensure adequate coverage and monitor staff performance
- Meet or exceed labor, inventory & cost control targets through proper control methods dependent on levels of business
- Daily inventory and stock control reports & completion of administrative duties as required
- Ensure a positive guest experience including interaction & satisfaction
- Ensure a positive employee experience through training, motivation & ongoing development Ensure cleanliness & maintenance of outlet at all times
- Regularly communicate with other departments to ensure the overall success of the department and the resort as a whole
- Conduct seasonal employee performance reviews and evaluations - address poor performance
- Assist with payroll tracking
- Complete other tasks as assigned
- Ensure quality of product & services offered at all times

**Job Requirements/Qualifications**:

- Knowledge of and adherence to ALGC and Foodsafe legislation is an asset
- Possesses strong coaching, communication and interpersonal skills
- Highly organized and detail oriented
- Previous experience within a high volume establishment considered an asset
- Self motivated, can work well in a team as well as independently
- Some positions require skiing/snowboarding ability and equipment
- Excellent customer service skills and a positive attitude
- Diploma or degree or equivalent experience in Hospitality is considered an asset
- Strict adherence to the LLSA grooming policy at all times
- ProServe certification and working knowledge of AGLC legislation
- Minimum 3-5 years supervisory experience in Food and Beverage is required

**Work Schedule**:
5 On/2 Off
- various start times due to business levels and functions*

**Dress Code**:
Smart casual following LLSR appearance standards and health and safety requirements

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