Outlet Supervisor

3 weeks ago

Lake Louise, Canada Lake Louise Ski Resort & Summer Gondola Full time

Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views
The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.
Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.
**At present some of our Winter Employee Perks include**:
LLSR lift pass (valued at approx. $1,500)
Reciprocal discounts with other Ski Resorts
Free group lessons and discounted private lessons through snow school
Free LLSR recreational opportunities including guided snowshoe tours and tubing
Free employee transportation from Lake Louise, Banff and Canmore
Food and Beverage discounts at designated cafeterias and restaurants
Friend and Family discounted day passes
Retail, Rental and Repair discounts
Staff rates at Skoki Backcountry Lodge
Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
Employee recognition programs
Long Service Award programs
Opportunity for educational growth and development
Optional subsidized staff housing for full-time employees
Awesome Staff events, activities, and team building events throughout the season
RRSP matching contribution depending on length of service
Extended health care plan depending on length of service
Year-round employees may be eligible for spousal and family passes
Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply

The main role of the Supervisor is to oversee all front of house employees within the Restaurant Outlet. The supervisor will be responsible for training, supervising and motivating employees to ensure exceptional customer service is provide on a daily basis, and that a positive guest experience is had through interaction and satisfaction.

**Responsibilities**:
Lead, direct & motivate all employees while working in a "hands-on" environment
Training of new employees in departmental procedures and expectation as well as safety
Complete scheduling of staff to ensure adequate coverage and monitor staff performance
Meet or exceed labor, inventory & cost control targets through proper control methods dependant on levels of business
Daily inventory and stock control reports
Completion of administrative duties as required
Ensure a positive guest experience including interaction & satisfaction
Ensure a positive employee experience through training, motivation & ongoing development of all employees
Ensure cleanliness & maintenance of outlet at all times
Regularly communicate with other departments to ensure the overall success of the department and the resort as a whole
Assist with payroll tracking
Complete other tasks as assigned
Shovel snow & ensure outlet staff are also shoveling snow as and when required
Ensure quality of product & services offered at all times
**Job Requirements/Qualifications**:
Knowledge and adherence of ALGC and Foodsafe legislation
Highly organized and detail oriented
Self motivated, can work well in a team as well as independently
Some positions require skiing/snowboarding ability and equipment
General knowledge and experience within all FOH operations in the service and hospitality industry
Excellent positive attitude
High school diploma (preferred)
Excellent customer service skills
ProServe certification and working knowledge of AGLC legislation
Minimum 2-5 years supervisory experience in Food and Beverage is required
**Work Schedule**:
5 On/2 Off
- various start times due to business levels and functions*
**Dress Code**:
Outlet dependent, following LLSA appearance standards and health and safety requirements.

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