Client Relationship Manager

3 weeks ago

Vancouver, Canada Dyrand Systems Full time

Dyrand Systems Inc. is an established IT Managed Services Provider with clients throughout Canada and the USA. We provide our clients a virtual IT department that gives them a team of specialists that monitor and manage their networks and systems 24/7/365. Dyrand has created a unique method for IT service delivery that is very popular with our clients. Our extensive set of IT related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand is a Microsoft Gold Certified Partner, we are a Microsoft Tier 1 Cloud Service Provider, and we have strong partnerships with Lenovo and many other vendors and manufacturers.

We provide our employees with long-term careers; you will be involved with a wide variety of clients working with a spirited team of colleagues. We have a passion for growth, teamwork, and quality customer service. You must like working with technology, and love working with people. To fit into our team, you need to be intelligent, interesting, creative, pragmatic, ambitious, innovative, fun, and motivated.

In this position, you will be responsible for the management of the relationships with the clients in Dyrand’s customer base. The main goals are:
**Essential Duties and Responsibilities**:

- Proactive management of our clients, with responsibility for ensuring clients are on the latest technologies for hardware, software, cloud, and security.
- Building relationships and developing trust with our clients’ senior level decision makers.
- Conducting either quarterly or bi-annual review meetings with clients. This includes:

- **Pre-meeting**: Scheduling the meeting, reviewing the client’s systems history, discussing requirements with Dyrand management and technicians, and preparing a client presentation using various reporting tools.
- **During the meeting**: Reviewing the report with the client, providing advice and recommendations suggested by Dyrand’s technical team, documenting the meeting discussion, noting any requests/questions.
- **Post-meeting**: Following up on any client requests or questions discussed, providing the client with the meeting documentation.
- Preparing and presenting proposals to clients, as required.
- Assisting in providing Dyrand’s clients with accurate and detailed reporting of all systems, and serving as a point of contact for all follow-up activities generated by our technical staff.
- Assessing client requirements and developing recommended solutions with the assistance of our technical team.
- Developing and improving account plans in alignment with our corporate strategy and objectives.
- Developing and determining the reporting required for our clients, while continually improving and adding new reports to the review process.
- Developing an understanding of our customers’ needs and translating those into solution recommendations.
- Together with our management, conducting onsite or online presentations that showcase Dyrand’s services and products.
- Be an escalation point for clients, and work with other Dyrand departments to ensure clients are happy with the services we provide.
- Track and administer sales procedures through activities and opportunities in our PSA and remain compliant with our policies and procedures.

**Additional Duties and Responsibilities**:

- Develop in-depth knowledge of our product and service catalog and how it relates to our clients’ needs.
- Document internal processes and procedures related to your duties and responsibilities.
- Enter your time and expenses in our PSA daily.
- Understand processes by completing assigned training materials.

**Knowledge, Skills, and/or Abilities Required**:

- Understand IT systems, networks, cloud computing, firewalls, backups/disaster recovery, etc.
- Ability to communicate features and benefits of Dyrand’s solutions.
- Ability and experience working with C-level people at organizations.
- Strong organizational, presentation, and customer service skills.
- Excellent ability to prepare written communications and materials.
- Willingness to learn the tools used to prepare reports and documentation for our clients.
- Interpersonal skills such as telephony skills, communication skills, active listening, and customer-care.
- Solid skills in office computing (such as MS Word, MS Excel, websites etc.).

We will train you in our processes and our products, particularly in Microsoft Office 365, Azure services, and the products we deliver to our clients.

Though most of the work will be performed from our office in Vancouver or remotely, travel throughout the Lower Mainland and occasionally throughout North America may be required.

We provide competitive compensation for this position (depending on your education, skills, and experience), an excellent health benefits package, and 3 weeks’ vacation. We also place a high value on teamwork and learning, ensuring all our staff meet once per week, and providing all the necessary tools to keep the

  • Client Relationship Manager

    2 weeks ago

    Vancouver, Canada Dyrand Systems Full time

    **Looking for a Brighter Future? Join Our Team!**: Dyrand Systems believes in being more than just a technology service provider. We want to be a partner to our clients, freeing them from the worries of IT so they can concentrate on the success of their businesses. Our team comes to work every day with that mission in mind, thinking about what they can do to...

  • Client Relationship Manager

    1 week ago

    Vancouver, Canada Dyrand Systems Full time

    Dyrand Systems believes in being more than just a technology service provider. We want to be a partner to our clients, freeing them from the worries of IT so they can concentrate on the success of their businesses. Our team comes to _work_ every day with that mission in mind, thinking about what they can do to help our clients focus on what they do best. If...

  • Client Relationship Manager

    1 month ago

    Vancouver, Canada Futurpreneur Canada Full time

    **About Futurpreneur** Canada** Futurpreneur Canada has been fuelling the entrepreneurial passions of enterprising young Canadians since 1996. We’re the only national, non-profit organization that provides financing, mentorship and resources to aspiring business owners aged 18-39. More than 16,500 young Canadian entrepreneurs, spanning every province and...

  • Bilingual Private Client Relationship Manager

    6 days ago

    Vancouver, Canada HSBC Full time

    Opening up a world of opportunity. We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our...

  • Client Relationship Manager

    1 month ago

    Vancouver, Canada GHD Full time

    **At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.** That’s why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring...

  • Relationship Manager

    1 day ago

    Vancouver, Canada TMX Group Limited Full time

    Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action,...

  • Relationship Manager

    6 days ago

    Vancouver, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** TD Commercial Banking services the unique needs of Canadian businesses, customizing a broad range of products. As part of the Commercial Banking team the Relationship Manager Commercial Banking works on a team with an Analyst in...

  • Relationship Manager

    1 month ago

    West Vancouver, Canada First Nations Financial Management Board Full time

    Reporting to the Senior Relationship Manager (“SRM”), the Relationship Manager (“RM”) is accountable for supporting _existing_ and _potential_ clients of the First Nations Financial Management Board (“FMB”). The RM coordinates and collaborates with all FMB business lines and contributes to a high performing and engaged relationship building...

  • Premier Relationship Manager

    1 month ago

    Vancouver, Canada HSBC Full time

    -Job description Opening up a world of opportunity. HSBC is a financial services organization serving more than 39 million customers across the world through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our outstanding expertise, capabilities, breadth and perspectives to open up a world of...

  • Relationship Manager

    1 month ago

    Metro Vancouver Regional District, Canada PeopleWise Solutions Ltd. Full time

    Our client is a long-standing leading player in the furniture industry. As they continue to grow, they are seeking a dedicated and experienced Relationship Manager to join their dynamic team in the furniture industry. Location: Lower Mainland Salary Range: $65-$110K including bonuses. - Build and nurture relationships with key clients in the furniture...

  • Relationship Manager

    1 day ago

    Vancouver, Canada VirgoCX Inc Full time

    **About Virgo Group** Founded in 2021, Virgo Group of Companies is committed to delivering commission-free cryptocurrency trading services globally. Our diverse business lines include VirgoCX, VirgoCX Wealth, Virgo Wealth, and Virgo Digital Asset Management, providing exceptional services across Canada, Australia, the U.S., and more in future. With...

  • Relationship Manager, Real Estate Finance

    1 month ago

    Vancouver, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • RVP - Relationships

    1 month ago

    Vancouver, Canada Industrial Alliance Insurance Full time

    Description Are you passionate about nurturing relationships with Advisors and providing exceptional client experience? We are looking for Regional Vice-President, Advisor Relationships who will be responsible managing connections with Advisors, succession planning, retention and continuous drive to foster branch and advisor relationships. You will be...

  • RVP - Relationships

    3 weeks ago

    Vancouver, Canada Industrial Alliance Insurance Full time

    Description Are you passionate about nurturing relationships with Advisors and providing exceptional client experience? We are looking for Regional Vice-President, Advisor Relationships who will be responsible managing connections with Advisors, succession planning, retention and continuous drive to foster branch and advisor relationships. You will be...

  • RVP - Relationships

    3 weeks ago

    Vancouver, Canada Industrial Alliance Insurance Full time

    Description Are you passionate about nurturing relationships with Advisors and providing exceptional client experience? We are looking for Regional Vice-President, Advisor Relationships who will be responsible managing connections with Advisors, succession planning, retention and continuous drive to foster branch and advisor relationships. You will be...

  • RVP - Relationships

    3 weeks ago

    Vancouver, Canada Investia Financial Services Inc. Full time

    Description Are you passionate about nurturing relationships with Advisors and providing exceptional client experience? We are looking for Regional Vice-President, Advisor Relationships who will be responsible managing connections with Advisors, succession planning, retention and continuous drive to foster branch and advisor relationships. You will...

  • Relationship Manager in Training

    1 week ago

    Vancouver, Canada BMO Financial Group Full time

    595 Burrard Street Vancouver British Columbia,V7X 1L7 Provides technical expertise for proactive credit analysis, structuring, pricing, and overall transactions assessment within the assigned portfolio / jurisdiction. Provides advisory supports to the team to provide insights on the accuracy and consistency of decisions relative to risk strategies,...

  • Relationship Manager Intern, Commercial Financial

    1 month ago

    Vancouver, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Relationship Manager Intern, Business Markets

    1 month ago

    Vancouver, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Institutional Client Manager

    1 month ago

    Vancouver, Canada Fiera Capital Corporation Full time

    At Fiera Capital We invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions: Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment. Your Growth & Empowerment: We have ambitious...