Client Relationship Manager

3 weeks ago

Vancouver, Canada GHD Full time

**At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.**

That’s why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life.

Together with your colleagues, clients and partners, you'll make an impact that is felt by all. See where your commitment could take you.

Our vision is to ensure energy, water and urbanization are made sustainable for generations to come. You can lead the way into a new future for our industry, inspiring the next generation of driven and committed people in the process

Join a global professional services leader. We are committed to solving the world’s biggest challenges in the areas of water, energy and urbanization.

GHD is seeking a **Client Relationship Manager **to play a leading role within GHD’s Key Client Program. Our Key Client program is a vital component in our efforts to put the client at the heart of everything we do and set the industry standard for exceptional client experiences helping to ensure that we remain at the forefront of the industry and continue to provide outstanding client experiences that set us apart from our competitors. As a Relationship Manager for a key client, you'll build strong relationships, deliver personalized solutions, and provide critical input to inform business decisions. You'll lead a high-performing team dedicated to solving your client's challenges through a focus on technical skills and innovative solutions that enhance our strategic growth initiatives. Identifying growth opportunities and sharing best practices to help clients achieve their goals, you'll mentor and support team members to contribute to overall success from positioning and proposals through project delivery and close out. You'll continuously improve client relationships, experiences, and delivery while achieving growth and profitability targets.

Reporting to our Regional Market Leader, this dynamic role will have a line of site across our North America business, with a **specific focus to build business with two prominent BC based Energy Utility Companies.**

**Working with an energetic and high performing team, this position offers a variety of work and will see you involved in**:
**Clients**
- Develops and implements an effective key client growth plan including a client engagement plan
- Establishes strong, long-term relationships with clients, building an intentional network between GHD and the client.
- Drives financial performance by setting ambitious goals and proactively monitoring data to inform investment decisions, achieve growth targets, and improve proposal win rates.
- Utilizes an understanding of the client's business and preferences, industry, and market trends to identify growth opportunities and deliver value-added solutions, while proactively sharing insights, thought leadership, and best practices.
- Effectively resolves complex client issues, taking ownership and collaborating with internal teams to provide timely and effective resolutions.
- Monitors and seeks to improve client satisfaction, identifying areas for improvement and implementing corrective actions to provide seamless and coordinated experiences for clients.
- Advocates for client perspectives and mentors internal stakeholders using feedback metrics and performance goals to build their knowledge, skills, and confidence in providing exceptional client experiences.
- Plays a leadership role in developing a forward-looking opportunity pipeline and participates in project acquisition activities, providing guidance on client preference and acting as the client representative for internal decision making.
- Champions accurate client data and documentation in Salesforce and client tools, utilizing data and client insights to provide regular reports to senior management on client performance and opportunities for investment.
- Leads and influences the client experience through effective Client Engagement Team (CET) leadership and acts as a mentor to the next generation of client leaders.
- Act as Project Director on appropriate projects

**What you will bring to the team**:

- Minimum 5 years of experience in a client management or business development discipline or related client-facing role with demonstrated ability to work in complex, multi-layered environments.
- Minimum of 10 years of experience within the Canadian utilities sector
- Successful experience in forming strong and collaborative relationships with clients and internal team members across a broad geographical reach, bringing understanding of the challenge of change across large businesses.
- Strong organizational skills with the ability to schedule and manage multiple tasks and meet tight deadlines.
- Shows a high degree of accuracy and meticulous attention to detail

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