Automotive Service Advisor

2 weeks ago


Smiths Falls, Canada Town & Country Chrysler Limited Full time

Town & Country Chrysler is hiring a **Service Advisor**. This is an outstanding opportunity to join a busy service department team with excellent earning potential.

Job responsibilities include, but are not limited to:

- Greet each customer in a prompt, courteous manner.
- Communicate with service customers to determine the nature of the mechanical problems.
- Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacture specifications, using maintenance menus.
- Handle minor customer complaints and misunderstandings.
- Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
- Interpret warranty information and policies to customers.
- Stay up to date on technical and performance information on all vehicles serviced by the dealership.
- Advise customers of parts ordered and make an appointment to have them installed before customer leaves.
- Assist the Service Manager as necessary.

**Job Types**: Full-time, Permanent

**Salary**: $52,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- service advisor: 5 years (required)

Work Location: One location


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