Discharge Coordinator, Patient Access and Flow

3 weeks ago

London, Canada London Health Sciences Centre Full time

**Who We Are**:
**Who We Are**

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC is a world-class innovator in clinical care, research and teaching, delivering both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC has a workforce of close to 15,000, dedicated to delivering the highest quality patient care while working together to shape the future of health.

The Office of Capacity Management (OCM) at LHSC is a large integrated portfolio that includes all LHSC beds, bed management, patient access and flow, surgical peri-operative services and centralized staffing teams. Charged with optimizing surgical volumes and patient flow in support of patient access, the OCM is a broad corporate portfolio that reached across multiple levels of LHSC.

**Job Summary**:
**What the Role is**

Reporting to the Manager, Patient Access and Flow, the Discharge Coordinator, will provide discharge support through collaboration with Internal and external stakeholders to ensure timely outflow of patients to their appropriate discharge destination. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.

This role is a key enabler to discharge planning discussions and monitoring and addressing alternate level of care rates, repatriation and interfacility transfer volumes, and complex discharges. The Discharge Coordinator will use data to identify opportunities, lead continuous improvement, and align decisions based on the strategic priorities of the Office of Capacity Management.

**Qualifications**:
**Who You Are**
- Self-aware of own assumptions, values, principles, strengths and limitations
- Able to manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- Engage and support others to foster development, personal goals and encourage a healthy organization
- Achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- Facilitate environment of collaboration and cooperation
- Create connections, build partnerships and networks
- Demonstrate a commitment to the organizational vision, mission, values and service excellence
- Have exceptional analytical skills that contribute to effective decision-making
- Be self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

**What You Will Bring with You**
- Successful completion of a recognized Baccalaureate Degree in a relevant related field
- Related post-graduate education preferred
- Minimum three (3) years previously related experience in patient access and flow or related field, preferably in an acute care academic teaching hospital
- Minimum two (2) years recent experience in progressively more responsible leadership roles
- Current Certificate of Registration from a college recognized under the Regulated Health Professions Act preferred
- Previous clinical experience preferred
- Preference and consideration will be given to active members of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program
- Demonstrated behaviours supporting LHSC’s Core Values of Compassion, Teamwork, Curiosity, and Accountability
- Demonstrated knowledge of and commitment to patient and staff safety at LHSC
- A track record of successful transition and change management
- Excellent interpersonal skills with effective communications skills, both orally and in writing, for interacting with all levels of hospital personnel and with external partners; strong negotiation and conflict resolution skills
- Excellent problem solving, decision-making, planning and evaluation skills
- Demonstrated ability to effectively work with diversity, appreciating that different opinions, backgrounds and characteristics can bring richness to the challenge at hand
- Demonstrated ability to balance multiple and competing priorities on a daily basis
- Demonstrated ability to attend work on a regular basis

**Other Information**:
London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.

**Submission Requirements (**please submit in one MS Word document**)**
- **Cover Letter, Resume and Listing of Education, Credentials, Certifications and References.**

As part of the assessment process applicants may be required to complete a written p

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