Patient Experience Coordinator in a High-quality
2 weeks ago
_Located in the desirable Northwest region of London, Ontario join a community that is one of London’s fastest growing areas. The community is ideally situated for raising a family and is rich with recreational activities like golf, hockey, cycling and even downhill skiing_
- As one of the most respected clinics in the city, we believe in providing high-level quality care with a personalized approach. Our clinicians provide highly-skilled and diverse clinical treatment options for our clients including evidence-informed communication and education regarding the rehabilitation process, functional movement patterns and exercise, manual therapy, dry-needling, concussion and arthritis specializations to name a few._
- Focus on being the best administrative staff member that you can be and take part in the growth of the business with opportunities to move into leadership roles, participate in charity and community events. If this sounds like the type of you want to join, we want to hear from you_
- Responsibilities:_
- _Coordinate with staff to ensure positive patient experience._
- _Facilitate positive communication between patients and staff._
- _Take note of any problems encountered while testing new technology and refine it accordingly._
- _Identify patient satisfaction trends to guide future improvement efforts._
- _Coordinate with operations team to ensure high patient experience quality._
**We offer you**:
1. An attractive full-time salary ($18-23/hr)
2. Health Spending Account
3. Paid onboarding and training
4. Regular support and mentorship to help build your career
5. Company sponsored team dinners and outings
6. A Virtual Office Assistant to help with daily tasks
**Career progression OPTIONS**:
1. Progress to a leadership role, lead meetings with other office staff.
2. Become the face of our organization, the Patient Experience Coordinator
**Contact us if you share our CORE VALUES**:
- A quality practice focusing on top-level client care is important
- A supportive work environment that fosters your personal and professional growth
- Having a welcoming and fun group of colleagues to ensure a great clinic culture
**Required Competencies**:
- Evening availability, Monday-Friday 1pm-8pm
- Knowledge of how to use Electronic Medical Records System
- Must be able to efficiently use a multiline phone system
- Be able to work independently and collaboratively
- Able to schedule patients and book appropriate treatment plans
- Be proficient with technology (i.e access Google docs, create spreadsheets, participate in Zoom meeting)
- Be able to provide a friendly, welcoming experience to clientele
**Salary**: $18.00-$23.00 per hour
**Benefits**:
- Company events
- Extended health care
- On-site parking
- Paid time off
Schedule:
- Evening shift
- Monday to Friday
Ability to commute/relocate:
- LONDON, ON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Expected start date: 2023-04-03
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