Guest Services Representative

7 months ago


Niagara, Canada JLL Full time

JLL supports the Whole You, personally and professionally.

WHAT YOU WILL DO
Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools

Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services location

Interact with shoppers and retailers in a courteous and efficient manner

Sell shopping centre gift cards and balance sales to transactions

Project a positive attitude over the telephone and in person

Develop and maintain strong relationships with retailers and educate them about the centre's services;
- Assist guests by providing directions/information, answering questions, and performing other centre specific services

Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs

Conduct all service functions of the Customer Relations/Guest Services location

Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan

Participate in special projects and assumes other duties and responsibilities as assigned

WHAT YOU BRING
High school education

Previous customer service experience preferred
- Sales experience (transaction management and cash management)

Positive attitude and a strong desire to provide excellent customer service

Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel

Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism

Strong written and oral communication skills, multilingual skills a plus

Conflict resolution/management skills

Must be friendly, approachable, proactive and solution focused;
Computer skills (Excel, Chrome)

Flexible and able to work daytimes from Monday-Friday

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.



  • Niagara, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. JLL is seeking a dynamic individual for the role of Guest Services Representative. This is a part-time, fixed-term position and the position may require evening, weekend, and holiday availability.The Guest Services Representative must ensure every customer interaction is carried out in a...


  • Niagara, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Specific accountabilities The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and...


  • Niagara Falls, Canada Kampgrounds Of America Full time

    ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the...


  • Niagara Falls, Canada Kampgrounds Of America Full time

    ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the...


  • Niagara Falls, Canada Kampgrounds Of America Full time

    ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the...


  • Niagara Falls, Canada Buffalo Lodging Associates Full time

    Position Information: **Location**: Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. **Responsibilities**:- Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.- - Identifies the...

  • Guest Service Agent

    2 months ago


    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...


  • Niagara Falls, Canada Americana Resort Inc. Full time

    **Job Function**: To provide a high level of professionalism and customer service as the first line of contact while representing the Americana. **Responsibilities**: - Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. - Ensures that all transactions and...


  • Niagara Falls, Canada Americana Resort Inc. Full time

    **Job Function**: To provide a high level of professionalism and customer service as the first line of contact while representing the Americana. **Responsibilities**: - Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. - Ensures that all transactions and...


  • Niagara Falls, Canada Americana Resort Inc. Full time

    **Part-time leading to Full-Time** **Job Function**: To provide a high level of professionalism and customer service as the first line of contact while representing the Americana. **Responsibilities**: - Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. -...

  • Guest Services Agent

    18 hours ago


    Niagara Falls, Canada Americana Resort Inc. Full time

    Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. - Ensures that all transactions and payments are posted and entered accurately. - Maintains and balances cash drawer on a daily basis. - Responds to guest needs immediately and maintains excellent...

  • Guest Services Agent

    19 hours ago


    Niagara Falls, Canada Americana Resort Inc. Full time

    **Responsibilities**: - Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. - Ensures that all transactions and payments are posted and entered accurately. - Maintains and balances cash drawer on a daily basis. - Responds to guest needs immediately and...


  • Niagara Falls, Canada Americana Resort Inc. Full time

    Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. - Ensures that all transactions and payments are posted and entered accurately. - Maintains and balances cash drawer on a daily basis. - Responds to guest needs immediately and maintains excellent...

  • Guest Service Manager

    6 months ago


    Niagara, Canada Vintage Hotels Full time

    Queen's Landing is currently seeking a Full Time Guest Service Manager to join our growing team! Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world! If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role for you! **What...


  • Niagara, Canada Vintage Hotels Full time

    Vintage Hotels is currently seeking a Full Time Guest Service Manager to join our growing team! Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world! If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role for you! **What...

  • Guest Service Agent

    7 months ago


    Niagara, Canada Pillar and Post Full time

    Pillar and Post is currently seeking Part Time Guest Service Agents to join our growing team! Situated in the heart of Niagara on the Lake, this is an excellent opportunity for those with a love of hospitality and customer service. **What you'll be doing**: - Register guests and assign rooms. - Assist in pre-registration and blocking of reservations when...


  • Niagara Falls, Canada WildPlay Full time

    **Guest Services Supervisor** **Summary** **Responsibilities and Duties include but aren’t limited to** - Manages the flow of guest traffic to optimize the Park experience. - Manages the central cash on location, prepares cash deposits, and change orders weekly. - Manages supplies on location. - Completes weekly reports for the Guest Service Manager. -...


  • Niagara Falls, Canada WildPlay Full time

    **Guest Services Supervisor** **Summary** **Responsibilities and Duties include but aren’t limited to** - Manages the flow of guest traffic to optimize the Park experience. - Manages the central cash on location, prepares cash deposits, and change orders weekly. - Manages supplies on location. - Completes weekly reports for the Guest Service Manager. -...

  • Guest Services Agent

    18 hours ago


    Niagara Falls, Canada WildPlay Full time

    **Summary** The Guest Services Agent is the face of WildPlay Element Parks, and therefore a critical part of our pride. Agents ensure that guests’ expectations are exceeded by consistently delivering excellent service, and by going the extra mile. In a friendly, confident and knowledgeable way, they welcome guests, take reservations, check guests into...


  • Niagara Falls, Canada WildPlay Full time

    **What's Cool About This Job?** - Free ziplining and climbing!! - Paid Lunches - Bonus opportunities throughout the summer - Snacks provided daily - Overtime hours allowed - Great staff events - Did we mention free ziplining and climbing?! - Full and part-time hours are available and can change depending on your needs - Fantastic opportunities for career...