Customer Service Representative

6 months ago

St Catharines, Canada Net2Source Full time

**Please share the below details as well**:

- **Visa Status:

-**:

- **Current Address (Complete Address):

-**:

- **Are you comfortable going onsite?:

-**:

- **Have you applied/ submitted or Interviewed with Accenture before?:

- **

**Note:

- **Working hours: Monday to Friday 8 -5 EST

**Job Title: Customer Service Representative**

**Location: St. Catharine’s, ON L2R 7G1**

**Duration: Contract (12+ Months)**

The Media Expert will be a primary point of contact for our strategic partners and will maintain strong direct relationships with key partners in the media entertainment space. They will provide operational day to day support to managed partners.
- Identifies strategic partners, educate them on Social Media platform and technology.
- Manages strategy, implements, and optimizes partners objectives on social media.
- Tracks, analyzes, and communicates key quantitative metrics and business trends to managed partners.
- Presents and promotes client solutions to existing and new partners.
- Plans and organizes a daily work schedule to call on existing and potential partners, conducts cold call outreach to new partners, responds to scaled marketing leads on an ongoing basis to secure engagement with new partners.

**Basic Qualifications**
- 1 year of experience in Customer Service.
- High School Diploma or equivalent.
- Excellent communication, verbal and written, in English.
- Minimum 6-month Internship in Marketing, social media, Sales or a minimum of 1 year of work experience in Marketing, social media or Sales
- Strong interpersonal skills
- Self-motivated and independent thinker who is ready to take on initiatives without constant supervision.
- Rapid learner who thrives in a fast-paced environment

**Preferred Qualifications**
- Experience using social media.
- Familiarity with online advertising products, digital experience a plus.
- Good to excellent computer skills with technical expertise
- Professional Skill Requirements
- Excellent listening, interpersonal, and customer service skills with a solutions mindset and passion for customer experience.
- Exceptional grammar, typing accuracy, and writing skills.
- Positive attitude with the ability to overcome sales rebuttals.
- Demonstrates the ability to work with mínimal supervision, exercise good judgment, and maintain a dedication to continuous improvement.
- Flexible, quick learner, able to adapt to continuously evolving needs and identify areas for client improvement.
- Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.
- Demonstrated teamwork and collaboration in a professional setting (military or civilian).

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $19.23 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- St. Catharines, ON L2R 7G1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Comfortable working on the Pay of CAD $19.23/Hr on T4 (Without Benefits)? If yes go ahead with YES

**Experience**:

- Social media management: 1 year (preferred)
- Customer service: 1 year (required)

Shift availability:

- Day Shift (preferred)

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