Customer Service Representative
2 weeks ago
**St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our Niagara Region Branch.**
**Responsibilities**:
- Handle inbound and outbound customer calls in a professional and courteous manner**:
- Provide accurate and timely information to customers regarding products, services, and order status**:
- Resolve customer complaints or issues by investigating problems, developing solutions, and making recommendations to management**:
- Maintain customer records by updating account information and documenting interactions**:
- Follow communication procedures, guidelines, and policies to ensure customer satisfaction**:
- Analyze customer needs and recommend appropriate products or services**:
- Reconcile payment information appropriately and maintain accurate records in Microsoft D365 database.**
**Requirements**:
**-Minimum 3 years of office administration/customer service experience**:
- Strong phone handling skills and active listening skills**:
- Excellent communication skills, both verbal and written**:
- Ability to multi-task, prioritize, and manage time effectively**:
- Ability to analyze customer needs and recommend appropriate solutions**
- **The above duties reflect the general details considered necessary to complete the job and are not a detailed description of all the work requirements that might be inherent in the job.**_
Pay: $45,000.00-$48,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
**Experience**:
- Call center: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
Application deadline: 2024-12-31
Expected start date: 2025-01-13
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