Customer Service Representative

7 months ago

St Catharines, Canada NatureKast Products Inc. Full time

Located in St Catharines, NatureKast is a manufacturer of fine outdoor Weatherproof Cabinetry and accessories. Working through a dealer network, NatureKast customers are located throughout North America, primarily in the U.S. Our manufacturing facility has approximately 70 highly skilled plant & office employees.

We currently have a **Full-Time** position for a Customer Service Representative.

Reporting to the CSR Manager:

- Be the face and voice of the company through interactions with internal and external customers.
- Act as an internal liaison between the client, the CSR department, and other internal departments.
- Responsible for all customer calls, ensuring prompt and professional responses to their inquiries or concerns.
- Efficiently manage, organize, and process customer orders, to ensure they are fulfilled within the specified time-frame.
- Work collaboratively with external contacts to ensure orders are handled properly and all inquiries are addressed.
- Support customers and sales teams with general and technical product inquiries.
- Effectively address customer inquiries, concerns, and complaints by collaborating with the internal team, by employing strong problem-solving skills and by leveraging company resources.
- Other duties as directed.

To be successful in this role, the qualifications needed are:

- Experience in a customer service role.
- Previous experience within a cabinetry setting is an asset.
- Intermediate understanding of computers and computer systems.
- Strong proficiency with Microsoft Office Suite.
- Superior attention to detail and accuracy.
- Ability to work independently while adhering to deadlines and procedures.
- Capacity to manage multiple tasks and prioritize workload effectively.
- Capacity to learn quickly, retain information and be willing to assist in various areas of customer service.
- Willingness to embrace changing priorities.

Rate of pay is $50,000.00

Salary will be commensurate with experience and qualifications.

Naturekast is committed to complying with Employment Equity, accessibility for Ontarian's, with Disabilities Act and the Human Rights Code throughout the entire employment cycle. If you require accommodation at any stage in the recruitment process, please let us know.

Michele Lanthier

Human Resource Coordinator

**Salary**: From $50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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