General Manager, Facilities

6 months ago

Toronto, Canada Compass Group Full time

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group Canada operating in the business & industry sector. Along with providing IFM services to the Canadian Headquarters of several multi-national businesses, ESFM’s list of clients include household names in the Telecommunications, Entertainment, Pharmaceutical, Gas & Oil, Food Processing and Automotive markets.

ESFM self-performs 80% of all IFM solutions provided to clients. This model creates a consistent hospitality experience for our clients, resulting in higher engagement and productivity from their employees.

**Job Summary**:
The Facilities General Manager role will communicate the needs directly of the client and Global Account Manager while monitoring the progress of key initiatives along the way.

Now, if you were to come on board as a **General Manager**, we’d ask you to do the following for us:

- Lead the team for multi-site/multi-city facilities management involving a large team including hard (plumbing, electrical, HVAC, and mechanical) and soft facilities (janitorial, cafeteria, event management, etc.) services to deliver the best client experience.
- Use problem continuous improvement techniques (PDCA/DMAIC). Be able to identify inefficiencies/wastes (7 wastes-TIMWOOD)
- Mitigate inefficiencies/wastes to deliver operational excellence and savings.
- Implement all maintenance and general procurement of sub-contractor services, schedules, and installations, and oversee that such repairs are accomplished in a safe and timely manner.
- Supervise services regarding buildings, equipment, janitorial, and grounds maintenance.
- Procure sub-contractor services, schedule installations, and oversee repairs.
- Implement preventative programs per site-specific systems, equipment, and building maintenance.
- Ensure implementation of safety regulations and programs.
- Maintain records for equipment inspections, rotational work assignments, and overtime allowances.
- Manage budgetary needs, monitor expenditures, and take corrective action when needed.
- Evaluate operations for quality and effectiveness and make recommendations for improvement.
- Ensure high-level budgets and summaries are created for special events and that spending is approved in advance of those events,
- Review financial reports, recognize variations, and provide corrective actions to achieve budget.
- With the assistance of the Global Account Manager and/or procurement team, creating SOWs, specifications for services, RFPs, and Service Level Agreements.
- Ensure that all legislative requirements are met, involving construction, installation, fire, safety and sanitation.
- Ensure proper succession planning is in place to account for any absences from work.
- Other duties as assigned.

Think you have what it takes to be our **General Manager**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

- Facilities management (both hard and soft services) experience.
- Engineering education in civil/electrical/mechanical engineering (P.Eng. preferred) relevant experience.
- Experience supervising multi-site manufacturing, commercial or institutional facilities.
- Demonstrated problem-solving and decision-making skills.
- Proficiency with common software including Word, Excel, Smart-Sheets and Outlook.
- Knowledge of facilities management, including: heating, air conditioning, electrical, plumbing, equipment, janitorial, and information technology.
- Solid interpersonal and communication skills (verbal and written).
- At least 5-7 years of experience with the following:

- Specific knowledge-based competencies required to satisfactorily perform the functions of the job including indoor air quality monitoring equipment and interpreting resulting data; standards for design and construction; HVAC systems as well as air conditioning and heating codes; hazards and safety precautions; and refrigerant handling and disposal.
- Experience with procurement and/or administration of contracts or similar agreements, as well as with bids, quotes, and award procedures.
- Understanding of various Federal, Provincial, and local codes and regulations involving construction, installation, fire safety and sanitation.

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