General Manager

3 months ago


Toronto, Canada OBF Gyms - Downtown Toronto Full time

Job Summary:
Optimal Body Fitness (OBF Gyms) is a high-end personal training facility dedicated to transforming lives through personalized fitness and nutrition programs. Our mission is to provide exceptional service and results-driven experiences for our clients. As our company continues to grow and expand, we are looking for a dynamic and experienced General Manager to join our team and grow with us.

As the General Manager of OBF Gyms, you will oversee all aspects of our gym operations.

Key Roles and Responsibilities:
1. Customer Service:

- Ensure client satisfaction by maintaining a client-focused approach.
- Communicate effectively with clients, addressing requests and resolving issues promptly and professionally.
- Monitor and ensure clients achieve their desired results.
- Foster a welcoming and supportive gym environment.

2. Recruiting/HR:

- Manage the recruitment process, including searching, interviewing, hiring, and onboarding new staff.
- Handle HR functions such as managing vacation requests, sick days, and employee benefits.
- Implement management and disciplinary processes, including issuing warnings and terminations when necessary.
- Maintain and promote a positive workplace culture aligned with our core values.

3. Facility Management/Payroll:

- Ensure the facility is clean, organized, and operational at all times.
- Oversee facility maintenance and address any operational issues promptly.
- Manage payroll processes, including collecting invoices, reconciling accounts, and updating payroll software.

4. Sales:

- Handle outreach and lead generation efforts.
- Book and conduct client assessments, sign up new clients, and manage follow-up communications.
- Ensure a positive client experience through regular phone calls, gym chats, and other communication channels.
- Drive membership sales and retention efforts.

5. Admin:

- Oversee membership management, including contracts, terms, modifications, payments, and billing.
- Manage personal trainers' schedules and client scheduling/rescheduling.
- Order and maintain stock of supplements and other supplies.
- Maintain accurate records and track/report business metrics using Google Sheets/Docs.
- Collaborate with the nutritionist to ensure integrated client care.

Qualifications:

- Proven experience in a managerial role.
- Strong customer service skills with a client-focused approach.
- Excellent communication and interpersonal skills.
- Experience in recruiting, HR management, and employee relations.
- Proficiency in facility management and payroll processes.
- Sales experience with a track record of achieving targets.
- Strong organizational and administrative skills.
- Proficiency with Google Workspace (Sheets, Docs) and payroll software.
- Ability to work independently and as part of a team.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive benefits package.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.

How to Apply:
Pay: From $70,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Casual dress
- Company events
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- Store discount
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person



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