Reservations Agent/switchboard Operator
3 weeks ago
Responsibilities include, but are not limited to:
- Answering multiple phone lines, directing the calls appropriately and making guest reservations
- Maintain control of the reservation inventory
- Maintain working relationships and communicate effectively with all departments
- Handle any reservations correspondence
- Communicate reservation information to Guest Service Representatives
- Empowered as required to meet and/or exceed the expectations of internal and external guests
- Any other responsibilities as assigned by the Rooms Division Manager
EXPERIENCE, SKILLS & EDUCATIONAL REQUIREMENTS:
- Previous Hotel/Hospitality Reservations experience an asset
- Working knowledge of Opera Cloud a definite asset
- Proficient in Microsoft Office
- Proven telephone etiquette
- Ability to problem solve
- Excellent Communication skills, verbal and written
- Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
- Self-starter; able to make decisions
- Strong team player
- Internet savvy
**Salary**: $14.00-$17.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Halifax, NS: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
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