Service Advisor

2 months ago


Ottawa, Canada Mark Motors Porsche Full time

The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our brand-new** Porsche **location right in Vanier where it all began 65 years ago. We are focused on exceptional customer service and on developing our teams to be the best in the market.

We are looking to add a** Service Advisor** to our Team

Responsibilities include:

- Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve
- Take video of clients vehicle before the vehicle is put in the garage
- Maintains timely communication with customer regarding vehicle status
- Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
- Prepares written work orders
- Actively sells quotes and makes informed recommendations for service
- Liaison between customer and the technician, parts and manufacturers
- Verifies that performed post-maintenance checks are completed
- Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
- Contacts customers and schedules preventative maintenance or inspections on vehicles
- Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop.
- Follows up on all customer special order parts and confirms required appointment prior to customer leaving
- Tracks all open repair orders and knows the status of each

**Benefits**

Insurance that covers dental and prescription drugs. Benefits start 3 months after your first day.

Company Events

Disability insurance

Employee assistance program

Store discount

Schedule

**Location**

600 St. Laurent BLVD



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