Hard Rock Cafe Retail Manager

7 months ago

Toronto, Canada Hard Rock Cafe Full time

**Job description**

***

This person will be managing the Retail daily operations while ensuring that the business is maximizing its potential. He/she will be responsible for the buying process, daily activities and tasks, Retail inventories, financial results of the department as well as developing and retaining the Retail Team.

**PRIMARY RESPONSIBILITIES**
- People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock.
- Guest Experience - To deliver an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.
- Ordering - To ensure a full retail assortment at all times by ensuring that the buying process is executed on-time, respecting vendors’ production lead time and logistics challenges including customs and clearance requirements.
- Have a good understanding of shipping and customs clearance procedures for their respective market
- Follow a visual merchandising plan to have the Rock Shop inviting and appealing following HRI guidelines.
- Sales - To grow the business by using innovative sales and marketing activations and by establishing sales goals and objectives for the Retail team
- Ensure that KPI targets are in place in order to provide direction to enhance sales performance.
- Manpower - ensure that the Rock Shop is properly staffed at all times in relation to business volume.
- Retail Inventory Management - To conduct Retail Inventories on monthly basis, analyzing the report,
- Profit - To maintain a financially profitable retail business operation by controlling costs and labor.
- Ensure that the Unity Guest Loyalty program is executed properly within the Rock Shop
- Train/coach and document employees to meet standards and to maintain a high quality workforce.
- Present a professional image to employees, guests, clients, owners and investors.
- Build business/market share by thinking of new ways to promote the brand and by participating in local events to increase sales and profits.
- Develop and maintain positive relationships within the business and social community.

**HARD ROCK INTERNATIONAL JOB DESCRIPTION: RETAIL MANAGER AUTHENTIC EXPERIENCES THAT ROCK**

HARD ROCK INTERNATIONAL
- Spearhead philanthropic initiatives.
- Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
- Maintain low staff turnover rate and high morale.
- Operate ethically to protect the image of Hard Rock.
- Utilize programs designed to help Save the Planet.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

**REQUIREMENTS**
- EXPERIENCE, EDUCATION, AND CERTIFICATIONS_
- Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
- Proven track record of making high quality decisions and the ability to make complex decisions.
- Applicable standard of education is required.

**SKILLS**
- Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
- Adherence to health/safety and food safety regulations.
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Multiple language abilities a plus, fluency in English required.

**PHYSICAL DEMANDS**
- Ability to move throughout the office and cafe during visits (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 3 years (prefer

  • Hard Rock Cafe Operations Manager

    7 months ago

    Toronto, Canada Hard Rock Cafe Full time

    **Job description** ***: The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. **PRIMARY RESPONSIBILITIES**: - Demonstrate...

  • Restaurant Assistant General Manager

    6 months ago

    Toronto, Canada Hard Rock Cafe Full time

    ***: Assistant General Manager is the senior business leader in the Cafe supporting the General Manager for upholding all brand standards, core values, while meeting or exceeding Owners ’Objectives. The Assistant General Manager is responsible for asset management of the entire facility, the Assistant General Manager, in conjunction with the General...

  • Vip Account Manager

    4 months ago

    Toronto, Canada Hard Rock Digital Full time

    **What are we building?** Hard Rock Games is a team focused on becoming the best omni channel, free-to-play gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of gamers. We care about each customer's interaction, experience, behavior, and insight and...

  • Native Ads Manager

    7 months ago

    Toronto, Canada Hard Rock Digital Full time

    **What are we building?** Hard Rock Games is a team focused on becoming the best omni channel, free-to-play gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of gamers. We care about each customer's interaction, experience, behavior, and insight and...

  • Paid Search Manager

    7 months ago

    Toronto, Canada Hard Rock Digital Full time

    **What are we building?** Hard Rock Games is a team focused on becoming the best omni channel, free-to-play gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of gamers. We care about each customer's interaction, experience, behavior, and insight and...

  • Aso/seo Manager

    7 months ago

    Toronto, Canada Hard Rock Digital Full time

    **What are we building?** Hard Rock Games is a team focused on becoming the best omni channel, free-to-play gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of gamers. We care about each customer's interaction, experience, behavior, and insight and...

  • Digital Media Specialist

    6 months ago

    Toronto, Canada Hard Rock Digital Full time

    **What are we building?** Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...

  • Senior Unity Developer Lead

    4 weeks ago

    Toronto, Ontario, Canada Hard Rock Digital Full time

    Unlock Your Potential as a Senior Unity Developer Lead at Hard Rock DigitalWe're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers.At Hard Rock Digital, we're rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida. We tap into a brand known the world over...

  • Office Assistant

    3 months ago

    Toronto, Canada Hard Rock Digital Full time

    **What are we building?** Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...

  • Senior Project Developer

    4 weeks ago

    Toronto, ON, Canada Hard Rock Digital Full time

    What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and...

  • Senior Digital Creative Developer

    4 weeks ago

    Toronto, ON, Canada Hard Rock Digital Full time

    What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and...

  • HR & Office Administrator

    7 months ago

    Toronto, Canada Hard Rock Digital Full time

    **What are we building?** Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...

  • Data Systems Developer

    4 weeks ago

    Toronto, Canada Hard Rock Digital Full time

    About Hard Rock DigitalHard Rock Digital is a leading online sportsbook, casino, and social casino company. Our team focuses on delivering exceptional customer experiences through innovative products and technologies.We're committed to fostering a diverse and inclusive work environment where everyone can thrive. As an equal opportunity employer, we celebrate...

  • Digital Fraud Prevention Expert

    3 weeks ago

    Old Toronto, Canada Hard Rock Digital Full time

    Company OverviewHard Rock Digital is a leading online gaming and entertainment company, committed to delivering exceptional digital experiences for millions of customers worldwide.

  • Data Analyst

    4 months ago

    Toronto, Canada Hard Rock Digital Full time

    **What are we building?** Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...

  • Senior Unity Developer

    4 weeks ago

    Toronto, Canada Hard Rock Digital Full time

    What are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and...

  • Senior Unity Developer

    4 weeks ago

    Toronto, Canada Hard Rock Digital Full time

    What are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and...

  • Senior Unity Developer

    4 weeks ago

    Toronto, ON, Canada Hard Rock Digital Full time

    What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and...

  • Senior Unity Developer

    4 weeks ago

    Toronto, ON, Canada Hard Rock Digital Full time

    What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and...

  • Senior Unity Developer

    4 weeks ago

    Toronto, Ontario, Ontario, Canada Hard Rock Digital Full time

    What are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and...