Technical Support Manager

4 weeks ago


Mississauga, Canada Carlo's Bakery Full time

World Famous Carlo's Bakery Is looking for a bright, energetic person to manage the operation of our Cake Vending machines across Canada and the USA.
- Manage a network of 100+ Cake Vending ATM machines in Canada and the United States
- Have knowledge of loading and troubleshooting procedures
- Guide customers over the phone to resolve issues, troubleshooting a series of procedures in order to resolve issues.
- Conduct in-person service maintenance when issues cannot be resolved remotely, diagnosing and repairing
- Provide support to internal departments and external customers, as required by helping with technical information support, explaining how to fix issues.
- Provide weekday on-call support in the evenings and weekend on-call support to customers, as necessary
- From time to time, this individual will complete other duties as assigned by management, to assist with special projects.

**EDUCATION & TRAINING**
- High School Diploma required.
- Customer service training course, an asset.
- Technical schooling, an asset.

**EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES**
- At least 1 year of experience with online service call software, an asset.
- Valid driver’s license, with clean driving record.
- Understands the nature of shift and on-call working hour requirements.
- Understands how to conduct themselves in the customer-focused nature of the service industry.
- Astute attention to detail and strong problem-solving skills.
- Articulate communication skills, both verbally and in writing.
- Excellent interpersonal skills and ability to stay calm through customer demands.
- Ability to learn new technology.
- Ability to work on a 5-6 day work week shift

**Salary**: $40,000.00-$50,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Mississauga, ON L5H 1G3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (required)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: Hybrid remote in Mississauga, ON L5H 1G3

Expected start date: 2023-10-02



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