Technical Support Representative
4 weeks ago
ICA Wireless Inc, leading provider of Wireless and DSL services in the GTA is expanding its network and is seeking a mature, energetic and team oriented individual to join our Technical Support team. We are dedicated to providing a "Best in Class" dedicated wireless Internet service by engaging a standard of quality that is second to none. Our goals are only achieved through the hard work and teamwork of our professional staff, consistent communication and commitment.
**Computer knowledge is required.**
POSITION RESPONSIBILITIES:
Provide an exceptional level of enterprise technical support to ICA customers by actively listening, documenting, and striving for a high level of first call resolution.
Escalate potential product or system issues to Technical Services Management, as well as customer inquiries to preserve problem resolution in a timely manner.
Interface with other ICA departments and groups when required; re-direct appropriate calls to other departments.
Work with management and operations teams on special projects when required.
Provide assistance with all general duties required for the smooth operations of the Technical Services Department.
**WILL INCLUDE TROUBLE SHOOTING AT CUSTOMERS' LOCATIONS.
PROFESSIONAL QUALIFICATIONS:
Excellent command of English (speech, written, and reading).
Outstanding interpersonal skills with an exceptional focus and understanding on the art of customer service.
Acute analytical skills with the ability to use logic to modularize and break down complex issues. Strong knowledge of Windows 2000/XP/Vista/Windows 7.
Working knowledge of Windows 8. Basic knowledge of MAC OSX.
Basic knowledge of Microsoft Server 2003/2008/2013.
Basic knowledge of Microsoft Exchange 2010/2013.
Basic knowledge of Voice Over IP (VoIP).
Motivated and eager to learn.
MUST PASS CRIMINAL BACKGROUND CHECK
**Job Types**: Full-time, Permanent
**Salary**: $22.00-$25.00 per hour
**Benefits**:
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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