technical support supervisor

6 months ago


Mississauga, Canada Code Guru Full time
  • Education: College/CEGEP
  • Experience: 2 years to less than 3 yearsWork setting
  • Information technologyTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this groupComputer and technology knowledge
  • Information Technology Infrastructure Library (ITIL)
  • Database software
  • MS Office
  • MS Windows
  • Spreadsheet
  • TCP/IP
  • Visual BasicSecurity and safety
  • Criminal record checkWork conditions and physical capabilities
  • Fast-paced environment
  • Tight deadlines
  • Attention to detail
  • SittingPersonal suitability
  • Accurate
  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Organized
  • Ability to multitask
  • Time management
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week


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