Deskside Support

2 months ago

Vancouver, Canada Compugen Inc Full time

**Job Title**
- Deskside Support

**Vacancy No**
- VN5731

**Work Location**
- Vancouver, BC

**Job Details**

**Position**: >**Location**:

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**About Compugen**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

Job title:

- **Deskside Support Technician**
Reports to: Service Delivery Manager/Technical Services Manager
**Deskside Support**

**Responsibilities**:

Identifying and resolving the root cause of most hardware, network, and software malfunctions at the workstation level
Perform complex moves, adds, changes of computer equipment
Perform complex hardware and/or software upgrades to existing equipment
Familiar with SCCM, AD, Office 365, Azure

**Qualifications**:
Experience and education in a relevant program of study from an accredited institution, as well as; experience with current operating systems and networks
Exceptional customer service and communication skills
A+ certification is an asset
Good written and verbal communication skills
Proven sense of urgency to complete tasks and assignments
Ability to diffuse tense customer situations and project a positive, confident outlook
High level of integrity and honesty
Ability to take direction and follow practices and procedures consistently and accurately
Good time management skills
Must be able to work independently and in a team environment
Must pass Security Clearance check
A valid driver’s license, vehicle and insurance
Must be able to lift a minimum of 40 lbs. on a regular basis

**Working conditions**
- Have access to a vehicle
- Standard work hours are: Monday to Friday, 8 hours
- Entitled to one hour lunch break

**Equity Statement**
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs_

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