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Deskside Support Analyst
1 week ago
POSITION TITLE:
DESKSIDE SUPPORT ANALYST
LOCATION:
Various Locations (Burnaby, Vancouver, Victoria, Calgary, Edmonton, Saskatoon, Winnipeg)
OUR COMPANY:
Charter is an award-winning IT Infrastructure Solution Provider of technology and services with offices across Canada.
We deliver solutions and expertise to help align the People, Process, and Technologies that allow our clients to achieve their possible.
Forward, Together.OVERVIEW:
QUALIFICATIONS AND EXPERIENCE:
- Previous experience supporting migration/rollout projects and providing postmigration support would be a great asset.
- Experience providing end user support throughout the entire rollout process.
- Experience documenting and maintaining accurate records of the migration project, including progress reports, user feedback, and troubleshooting steps.
- Experience utilizing device management tools, such as Microsoft Endpoint Manager.
- Experience installing, configuring, and supporting network routers/switches/firewalls (Cisco, Meraki)
- Experience delivering User training sessions to familiarize employees with the new laptops and their features.
- Must be able to travel and provide onsite support at assigned locations.
- Excellent communication written and verbal in English is required.
- Must be authorized to work in Canada.
- Education: active industry certifications, degree/diploma in networking/IT would be an asset.
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