Spa Coordinator

5 months ago

Victoria, Canada Brentwood Bay Resort Full time

**What we do and are proud of**

At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.

Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.

**Why this role is significant**

As a Spa Coordinator, you are the primary point of contact in the spa and play a significant role in ensuring an exceptional experience for our guests. You are a key collaborator, responsible for ensuring smooth spa operations, including opening and closing procedures, maintaining a clean and welcoming environment, and greeting and orienting guests. Your attention to detail, friendly demeanour, and ability to manage multiple tasks will be critical in delivering a pristine and rejuvenating spa experience.

**A day in the life**
- Create a welcoming environment for guests, providing excellent customer service throughout their visit.
- Provide knowledgeable recommendations for treatments and products based on individual client needs.
- Efficiently book, modify, and remove appointments using Vagaro software.
- Coordinate appointment scheduling and ensure bookings are organized and efficient.
- Answer phones promptly and professionally, assisting with inquiries and reservations.
- Follow procedures for invoicing, cash handling, and cash-out, meeting monthly sales targets.
- Perform opening and closing duties for the spa, including administrative tasks.
- Maintain a comprehensive knowledge of spa facilities, services, and retail products.
- Recommend spa products and maintain stock levels, following established product management procedures.
- Handle guest feedback and complaints with professionalism and empathy, resolving issues and exceeding expectations.
- The available weekly schedule is Sunday through Wednesday, 8 am to 4 pm daily.

**What you bring to the team**
- You bring two years of customer service or administrative experience.
- You bring a professional, warm, and graceful presence.
- You have strong problem-solving abilities.
- An empathetic approach to actively listen and address any concerns.
- Attention to detail and organization comes natural to you.
- Effective, efficient, and professional communication skills.
- You are open-minded and willing to learn new skills and take on new responsibilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Physically fit and able to stand for long periods of time.

**Why join our team**
- We offer a competitive wage of $21 to $22 per hour plus tips.
- We are committed to the health and wellness of our team members and offer extensive benefits.
- An award-winning culture that makes you excited to come to work.
- The opportunity to showcase your skills and make a difference in a stunning location.
- Personal and professional development opportunities.
- Employee discounts, including 50% off at the Brentwood Bay Pub, Arbutus Room, and Spa Treatments at the Brentwood Bay Spa.
- Free paddle sport rentals at the Brentwood Bay Marina for you and a friend.
- Friends and family discounts on hotel rooms.

  • Spa Coordinator

    2 months ago

    Victoria, Canada RITUAL Nordic Spa Full time

    **RITUAL Nordic Spa** is seeking an experienced, team-oriented **Spa Coordinator** to join our busy and thriving Nordic Spa in downtown Victoria. **Role Responsibilities**: Our Spa Coordinators maintain the efficient, effective operation of spa front desk area, reception and cafe. They accurately book reservations for guests who call or walk in, and ensure...

  • Spa Coordinator

    5 months ago

    Victoria, Canada Pure Day Spa Full time

    Pure Day Spa is seeking a qualified individual to fill the position of Spa Receptionist / Client Care Coordinator a leader of first impressions! Our boutique and spa is located at Mattick’s Farm in Cordova Bay. We are looking for a naturally caring, attentive and personable person, who understands the importance of exceptional client...

  • Spa Coordinator

    5 months ago

    Victoria, Canada Pure Day Spa Full time

    Pure Day Spa is seeking a qualified individual to fill the position of Receptionist / Spa Coordinator a leader of first impressions! Our boutique and spa is located at Mattick’s Farm in Cordova Bay. We are looking for a naturally caring, attentive and personable person, who understands the importance of exceptional client service. **Responsibilities and...

  • Spa Operations Coordinator

    1 day ago

    Victoria, British Columbia, Canada Gia Linh Spa & Beauty Salon Full time

    Job SummaryAs a Spa Supervisor at Gia Linh Spa & Beauty Salon, you will be responsible for ensuring the smooth operation of our spa services. This includes monitoring quality and production levels, resolving work problems, and providing technical advice to improve productivity and product quality. You will also supervise, coordinate, and schedule the...

  • Spa Attendant

    4 weeks ago

    Victoria, British Columbia, Canada Samya Spa Full time

    Job Title: Spa AttendantWe are seeking a highly skilled and experienced Spa Attendant to join our team at Samya Spa. As a Spa Attendant, you will be responsible for providing exceptional customer service and ensuring a relaxing and rejuvenating experience for our clients.Job Summary:Assist clients with special needs and provide personalized serviceMaintain a...

  • Spa Attendant

    3 weeks ago

    Victoria, British Columbia, Canada Samya Spa Full time

    Job SummaryWe are seeking a highly motivated Spa Attendant to join our team at Samya Spa. As a Spa Attendant, you will be responsible for providing exceptional customer service and ensuring a relaxing and rejuvenating experience for our clients.Key ResponsibilitiesAssist clients with special needs and provide personalized serviceMaintain a clean and...

  • Spa Attendant

    3 weeks ago

    Victoria, British Columbia, Canada Samya Spa Full time

    Job SummaryWe are seeking a skilled Spa Attendant to join our team at Samya Spa. As a Spa Attendant, you will be responsible for providing exceptional customer service and ensuring a relaxing and rejuvenating experience for our clients.Key ResponsibilitiesAssist clients with special needs and provide personalized serviceMaintain a clean and organized work...

  • Spa Attendant

    3 weeks ago

    Victoria, British Columbia, Canada Samya Spa Full time

    Job SummaryWe are seeking a skilled Spa Attendant to join our team at Samya Spa. As a Spa Attendant, you will be responsible for providing exceptional customer service and ensuring a relaxing and rejuvenating experience for our clients.Key ResponsibilitiesAssist clients with special needs and provide personalized serviceMaintain a clean and organized work...

  • Spa Receptionist

    3 weeks ago

    Victoria, British Columbia, Canada Pure Day Spa Full time

    We are seeking a highly organized and detail-oriented Spa Receptionist to join our team at Pure Day Spa. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth and efficient experience for our clients.Key Responsibilities:Manage front desk operations, including scheduling...

  • Spa Receptionist

    4 weeks ago

    Victoria, British Columbia, Canada Ocean Breeze SPA Ltd. Full time

    Job SummaryWe are seeking a highly organized and customer-focused Spa Receptionist to join our team at Ocean Breeze SPA Ltd.Key ResponsibilitiesProvide exceptional customer service to guests, responding to inquiries and resolving issues in a timely and professional manner.Manage front desk operations, including scheduling appointments, processing payments,...

  • Spa Coordinator

    4 months ago

    Victoria, Canada Oak Bay Beach Hotel Full time

    The Oak Bay Beach Hotel, recently named **the #1 hotel in Canada** by Condé Nast, is known as both a luxury destination in Victoria and an amazing place to work! In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties,...

  • Spa Coordinator

    5 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Spa Operations Manager

    3 weeks ago

    Victoria, British Columbia, Canada Gia Linh Spa & Beauty Salon Full time

    Job SummaryWe are seeking a highly skilled Spa Supervisor to join our team at Gia Linh Spa & Beauty Salon. The successful candidate will be responsible for ensuring the highest standards of quality and service in our spa operations.Key ResponsibilitiesMonitor and maintain quality control standards in all spa areas.Supervise and coordinate the activities of...

  • Spa Coordinator

    3 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for...

  • Spa Operations Manager

    4 weeks ago

    Victoria, British Columbia, Canada Gia Linh Spa & Beauty Salon Full time

    Job Title: Spa SupervisorWe are seeking a highly skilled and experienced Spa Supervisor to join our team at Gia Linh Spa & Beauty Salon. As a key member of our spa team, you will be responsible for ensuring the highest level of service delivery and quality control in our spa operations.Key Responsibilities:Monitor and maintain high standards of quality and...

  • Spa Operations Manager

    4 weeks ago

    Victoria, British Columbia, Canada Gia Linh Spa & Beauty Salon Full time

    Job Title: Spa SupervisorWe are seeking a highly skilled and experienced Spa Supervisor to join our team at Gia Linh Spa & Beauty Salon. As a key member of our spa team, you will be responsible for ensuring the highest level of service delivery and quality control in our spa operations.Key Responsibilities:Monitor and maintain high standards of quality and...

  • Spa Coordinator

    5 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Spa Coordinator

    5 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Spa Operations Manager

    3 weeks ago

    Victoria, British Columbia, Canada Gia Linh Spa & Beauty Salon Full time

    Job SummaryWe are seeking a highly skilled Spa Supervisor to join our team at Gia Linh Spa & Beauty Salon. The successful candidate will be responsible for ensuring the highest standards of quality and productivity in our spa operations.Key ResponsibilitiesMonitor and maintain quality control standards in all spa areas.Supervise and coordinate the activities...

  • Spa Operations Manager

    1 month ago

    Victoria, British Columbia, Canada Gia Linh Spa & Beauty Salon Full time

    Job Title: Spa SupervisorWe are seeking a highly skilled and experienced Spa Supervisor to join our team at Gia Linh Spa & Beauty Salon. As a key member of our spa team, you will be responsible for ensuring the highest level of service delivery and quality control in our spa operations.Key Responsibilities:Monitor and maintain high standards of quality and...